Client Services Rep / Office Services

Location This position is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY.

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Our growing organization serves as a critical response call center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24 / 7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. 00 per hour

~ Second Shift, Third Shift, & Weekend Shift Differentials

• $500 hiring bonus after 6 months of employment!
• $250 hiring bonus after 6 months of employment!

Be the first line of defense – Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America

Keep accurate records – Document alarm activity, calls, and actions taken with precision and professionalism.

Support the team – Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals.

Tech-savvy – You’re comfortable navigating computer systems and multi-tasking

Reliable – You show up, stay alert, and handle your shift like a professional

Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service

Proficient computer, written, and verbal skills

Paid new hire training

Shift flexibility (night owls and weekend warriors welcome)

Annual salary increases and performance bonuses

Medical, Dental, Vision, and 401k

Additional compensation for special skills,

The opportunity to make an impact on communities across the country every day

Become an Alarm Monitoring Specialist at Rapid Response Monitoring call center and start your next career today!

For more information, view our website at .