Product Manager

Job Description

Job Description

Who we are :

At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever.

We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose.

If you’re looking to roll up your sleeves and meet hard challenges head-on, then we’re looking for you.

The role :

As a Product Manager, Digital Solutions , you will be responsible for identifying and specifying product initiatives and partnering with engineering for the full lifecycle of product development—from inception and prioritization, through design, specification, and development, and finally to launch, follow-up, and iteration. You will be the expert on the products we build and will have a deep understanding of the users and how they engage with the systems. You will care deeply about the quality of the products we ship, play a key role in the training and delivery of software to our users, monitor their impact on operations, and embrace accountability. Most importantly, you will have a huge impact on our members and our employees, partnering directly with our Senior Leadership Team.

Unless otherwise specified, this position is remote (work from home) with expectation of attending team meetings quarterly. Candidates must reside in one of the following states : Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, Vermont, or Connecticut.

What you will do :

• Oversee one or more product initiatives aligned with company and product goals and strategies.  Owns and manages backlog
• Collaborates cross-functionally with Engineering, Data Analytics, Product and all cross-functional teams to deliver solutions that provide best-in-class products and are received with high satisfaction from our users and deliver on the expected outcomes
• Owns ensuring clear acceptance criteria for planned solutions
• Identify important measures of success and use these to identify new opportunities from meeting expected outcomes
• Demonstrates deep understanding of Ascent, Better Life Partners’ proprietary healthcare platform, its users and how they engage with the system
• Advocates for users and ensures impact, usability and user satisfaction are taken into account with each change
• Training & Onboarding : Leads training sessions and creates documentation to help onboard new internal users, ensuring they can utilize the platform effectively
• Provides on-going training and documentation to support existing users
• Continuous Improvement : Collaborates with other teams to support increased team velocity and the improvement of user satisfaction
• Serves as a mentor to more junior team members

You are a good fit if you have :

It will also be great if you have :

Work location requirements :

When working from home, the requirements include :

The actual compensation offered within the range, along with title and level, will be dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, business requirements, and performance expectations.

In addition to a competitive compensation package, we’re offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose.

We’re a recovery-friendly workplace that values family life, diversity, equity, and inclusion.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.