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Assistant General Manager

Assistant General Manager

RAMEN TATSU-YA PAYROLL LLCHouston, TX, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Join Our Team at Ramen Tatsu-Ya in Houston!

Perks Include :

  • Flexible Scheduling
  • Paid On-the-Job Training
  • Advancement Opportunities (promotions from within)
  • Free Meals During Shifts
  • Employee Referral Rewards (50% on first paycheck, 50% on second paycheck)
  • Discounts offered at all Tatsu-Ya locations

Benefits :

  • Paid Time Off for salaried employees
  • Sick Time Off for full-time employees
  • Medical, Dental, and Vision Insurance (based on hours worked)

    • At Ramen Tatsu-Ya, we deliver exceptional dining experiences through outstanding service, high-quality food, and a welcoming atmosphere. We seek an experienced Assistant General Manager to lead our team and ensure smooth operations. If you are a strategic leader with a passion for excellence and a proven management track record, we want to hear from you!

    Job Description :

    As the Assistant General Manager, you will oversee all aspects of restaurant operations, including financial management, staff development, guest satisfaction, and facility maintenance. Your role will include :

    Financial Management :

  • Review Financial Reports : Analyze weekly numbers from daily reports to assess financial performance and identify areas for improvement.
  • P&L Understanding : Maintain a general understanding of the Profit & Loss statement, including budgeting, labor cost management, and inventory counts.
  • Budget Management : Oversee budgeting processes and manage labor costs, inventory, and repair & maintenance budgets.

    • Administrative Duties :

  • Marketing Content : Approve marketing content to ensure brand consistency and effective promotion.
  • Payroll Management : Oversee payroll processes, including time entries, edits, and draft approvals.
  • Departmental Communication : Manage communication with staff through email, Slack, and text, and handle disciplinary actions as needed.
  • Guest and Employee Incidents : Address and resolve guest and employee incidents professionally.
  • Coaching and Mentoring : Provide coaching and mentoring to staff, focusing on leadership development and growth plans.
  • Performance Evaluations : Complete staff performance evaluations for promotions, raises, and annual reviews.
  • Guest Satisfaction : Monitor guest satisfaction through various channels (e.g., Google reviews, info line, DoorDash) and address any feedback.
  • Vendor Management : Maintain thorough knowledge of the master contact sheet for vendors and facilities.

    • People Management :

  • Onboarding and Recruiting : Oversee the onboarding, recruiting, and retention of staff, ensuring a smooth hiring process.
  • Orientation and Training : Facilitate orientation and training for all new hires, ensuring they understand their roles and responsibilities.
  • Internal Growth : Promote internal growth by encouraging cross-training and providing information about growth opportunities.
  • Employee Incentives : Implement creative ways to motivate staff and reward excellent performance.

    • Product Management :

  • Recipe and Presentation Standards : Familiarize yourself with recipes, plate presentation, and set high standards for food quality.
  • Procurement Management : Ensure all changes in purchases go through the procurement department and maintain healthy vendor relationships.

    • Hospitality :

  • FOH Staff Training : Ensure all front-of-house staff are properly trained, setting high expectations for service and creating a welcoming environment.
  • Guest Services : Engage with guests through table touches, upselling items, and retaining returning guests.
  • Overall Cleanliness : Maintain overall restaurant cleanliness, ensuring a clean and inviting atmosphere.

    • Facilities Management :

  • Health Inspection Compliance : Ensure the restaurant passes health inspections and addresses any issues promptly.
  • Facilities Communication : Coordinate with the facilities department on repairs and maintenance, and manage equipment purchases through procurement.
  • Exterior Maintenance : Oversee landscaping, exterior cleanliness, and functionality of exterior elements like speakers.
  • Depreciation Management : Understand and manage equipment depreciation, opting for repairs or replacements as needed.

    • Qualifications and Skills :

  • Proven experience as an Assistant General Manager or in a similar management role within the hospitality industry
  • Strong financial management skills, including P&L oversight, budgeting, and inventory control
  • Excellent leadership abilities with a focus on coaching and mentoring
  • Skilled in managing staff performance and implementing effective training programs
  • Exceptional guest service skills with a commitment to upholding high standards
  • Knowledge of facilities management and maintenance procedures
  • Strong communication skills and the ability to manage departmental and vendor relationships effectively

    • Requirements :

  • 18+ years old.
  • Valid food manager’s and TABC certificates.
  • Previous management experience.
  • Ability to work in a fast-paced environment, lift 25-50 lbs, and stand for prolonged periods.

    • If you are a strategic leader with a passion for excellence in hospitality, apply to join our team!

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