Patient Service Representative

Description

Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus.

Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through a variety of residency and educational programs. Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.

A Brief Overview

Primary patient facing role to greet and assist patients on phone or in person at front desk. Provides clerical and administrative support / duties, including phone coverage / triage / response, while handling high volume of patient coordination, including registration, insurance verification, updating records and complex scheduling. Cross coverage required.

What you will do

• Answers telephones properly, courteously, and tactfully with the public, physicians, outside businesses, and other departments. Directs calls to the appropriate party and transfers when appropriate. Takes complete and accurate messages
• Responds to phone messages in a timely manner
• Facilitates patient appointments and referrals in a timely, efficient and friendly manner
• Registers, pre-certifies and schedules patients accurately and in a timely manner
• Verifies patient’s eligibility of insurance utilizing assigned tools and resources, updates demographic and insurance as needed and copies information into the patient’s account
• Obtains demographic and insurance information from patient in a pleasant, efficient manner and inputs data accurately into the patient management system
• Prepares or assists patients to acquire financial estimate of the anticipated price for the services to be rendered prior to the performance of services and communicates the information to the patient
• Processes and maintains all patient schedules for area of responsibility, runs schedules daily, forwards to appropriate departments and / or individuals in a timely manner. Communicates schedule changes as needed
• Provides general reception duties including; greeting and assisting customers in a timely and courteous manner with a willing and helpful attitude
• Engages patients who have been waiting past their appointment time notifying the patients of any delays
• Collects all current and past-due patient responsibility balances (i.e., co-payment, deductible, coinsurance, self-pay balances, bad debt balance) prior to services being rendered
• Performs daily reconciliation, balancing and cash out procedures
• Provides superior customer service focused on professional and effective communication with patients and co-workers
• Prepares the next day’s work for all scheduled patients to include the financial estimate of the patient responsibility balance
• Shares responsibility / accountability for work with team members
• Completes work within authorized time to ensure compliance with department standards
• Understands the impact of actions, attitudes, and the patient’s perception as it relates to overall customer satisfaction and be self-aware of how your role affects the customer’s experience
• Initiates IT work tickets to resolve equipment or system related issues

Education Qualifications

Experience Qualifications

Knowledge, Skills, and Abilities

At Holy Name, we believe in rewarding every team member with more than a paycheck—we invest in your future and well-being. Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life. We offer low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care. Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking. If you are hired at Holy Name, your final base compensation will be determined based on factors such as employment status (Full / Part-Time or Per Diem) skills, education, and / or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Pay Range : $20.00 / hour - $25.00 / hour

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented staff members. Holy Name is an Equal Opportunity Employer.