Manager, Business Process Improvement and VOS

Manager, Business Process Improvement And VOS

The Manager, Business Process Improvement and VOS, is responsible for providing project management and subject matter expertise in working with the business to identify opportunities to further improve the end-to-end Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), and Sales Inventory and Operations Planning (SIOP) processes within the Americas region, including improvements in systems / tools implementation. This role is tasked with project managing strategic and operational initiatives designed to offer best-in-class capabilities and technology solutions across the Americas region utilizing the Vertiv Operating System (VOS) governance and framework.

In this role you will need a process improvement mindset, ability to listen and address specific problems, articulate solutions, and coordinate different projects. The ability to influence others and obtain business buy-in are critical to being successful in this role.

Responsibilities :

• Utilize VOS governance and framework to plan, facilitate, and manage business process improvement initiatives.
• Own and drive effective delivery and management of assigned OTC, PTP, NPDI, or SIOP projects through the implementation of a stage gate process that takes initiatives through ideation, feasibility, proforma development, execution, and project closure.
• Plans, facilitates, and manages business process improvement initiatives using agile, lean, or six sigma methodologies, as appropriate.
• Ability to plan and execute 1-2 moderately complex projects simultaneously.
• Strong knowledge of at least one of the following processes : OTC, PTP, NPDI, and SIOP.
• Coach and train the business and teammates on appropriate project management methodologies for assigned projects.
• Lead value stream, business process mapping and improvement workshops with management and associates to identify and implement improvement opportunities for assigned projects.
• Prepare flowcharts and other related reporting packages to track both project deliverables / timelines and key issues.
• Facilitate effective collaboration, communication, and delivery across cross-functional teams.
• Conducts periodic reviews to monitor milestone progress; identifies potential issues and keeps leaders apprised of project status.
• Drive effective partnership with the IT organization as a key stakeholder to drive critical process improvements and system / tool implementations.
• Identify and recommend improvement towards more automated processes.
• Liaise with local Learning & Development teams to facilitate learning, process improvement / validation and logistical coordination.
• Provide expert support, analysis, and research into complex problems and processes relating to assigned projects.
• Maintain a strong focus on execution of delivery of short-term results while moving toward the long-term vision.
• Nurture a culture of continuous improvement, best practice sharing and process standardization and align with other Regions where possible.
• Perform root cause analysis to determine causes of missed performance metrics.
• Partner with business leaders to develop and implement process-specific policies and procedures to drive process efficiency.
• Escalate process issues to respective business owners in a timely and structured approach.
• Develop and train staff on Oracle functionality and efficient ways to utilize the system.
• Utilize Power BI to estimate, prioritize and track projects within the portfolio, outlining savings and business benefit to the organization.
• Identify gaps in performance versus best practices and works with all levels of the organization in establishing and executing improvement plans.