Technical and Customer Experience Advisor - Work From Home - US

General Information

Location

Work at Home

Job ID

4951

Job Category

Technical Support Agent

Language Requirement

English

Description & requirements

Description

Do you love exploring the ways technology helps you do all your favorite things?

Do you love helping people and sharing your knowledge?

Do you want to grow your career with a company that rewards your hard work?

Do you want to improve your work / life balance and work from the comfort of your home?

What's in it for YOU!

• $17.31 USD Starting Pay
• Plus performance-based incentives each month, earning potential
• Pay increases with continuous learning and advancement to new tiers of support
• Pay options to meet your needs : Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health Benefits for you and your family, including : medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Paid Vacation Time
• Computer Equipment Provided
• 100% REMOTE - Work-at-Home, including training
• Great Work / Life Balance while developing your career
• Position as a Transcom employee (not an independent contractor)
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people

Join our Transcom Family as a Technical and Customer Experience Advisor!

You'll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you'll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge.

Listen below to hear a sample of the types of calls you'll handle when you join our amazing team!

Call Sample 1 : channel / 63uahzra / o30vts80

Call Sample 2 : channel / 63uahzra / 3blz915a

Call Sample 3 : channel / x6ojqbah / epzdpz7d

Call Sample 4 : channel / ysuhmltn / h08g77lv

What we are looking for :

Requirements

The following items are mandatory pre-employment requirements and / or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

Location Requirements

Must live and work in one of the following states :

AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK,

Work at Home Requirements :

Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #8 on their list of the Top 100 companies to watch for remote work in 2025.

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!