Revenue Cycle Trainer (Certified Coder)

Position Summary

Reporting to the Assistant Director, Revenue Cycle Education, the Trainer - Certified Coder is responsible for conducting specialized training on coding workflows, compliance standards, and revenue cycle software applications for internal clients within the Clinical Revenue Office and external clients within the Medical Center. This role requires certification in medical coding (e.g., CPC, CCS) and focuses on maintaining coding accuracy and compliance across all departments of the Faculty Practice Organization (FPO). The Trainer manages their time independently to accomplish tasks with minimal supervision.

Responsibilities

Operations- 70%

• Under the guidance of the Revenue Cycle Assistant Director, identifies training needs based on coding compliance metrics (e.g., audit findings, revenue cycle analyst reports) and management feedback. Performs detailed intake with Manager to identify appropriate existing curriculum. Assemble proposed training content for Manager review with Training Manager and the client.
• Conduct detailed intake with Managers to determine the most appropriate curriculum focused on coding compliance metrics.
• Conduct training through virtual or in-person platform as appropriate. Utilizes knowledge of and best practices in adult learning to convey information in a clear and compelling way, to ensure transfer of knowledge to training and lab participants. Captures participant questions, and when needed, obtains additional information and clarity from Subject Matter Experts.
• Prepares report for stakeholders regarding participants’ final assessment scores and attendance information, also ensuring that classroom evaluations are completed. May participate in the analysis of participant data and course observations to identify additional program needs, sessions to schedule, or areas of vulnerability for the organization.
• Assesses and reports any challenges in program delivery or audience comprehension of subject matter. Proposes solutions to challenges in curriculum or other ways to improve and optimize participant experience and program efficacy.
• Provides end user support via telephone, e-mail, screen sharing, and at-the-elbow assistance.
• Performs ongoing Quality Assurance and Productivity audits to assess the quality of work performed for the departments. Ensures employees are compliant with Revenue Cycle initiatives, including CRO internal Standard Operating Procedures as well as Institutional, payer, and Federal guidelines. Identify systems issues that require management attention to facilitate financial goal attainment.
• Keeps up-to-date with the latest healthcare regulations and coding changes to ensure compliance and accuracy in all related processes.
• Assists with the maintenance and distribution of training policies and procedures as well as Payer Bulletins for all new hires and existing revenue cycle employees in the FPO. Serves as a Subject Matter Expert for Payer Bulletins to ensure single interpretation and uniformity in application.

Strategic -10%

People-10%

Compliance & Other-10%

Please note : While this position is primarily remote, candidates must be in a Columbia University approved telework state. There may be occasional requirements to visit the office for meetings or other business needs. Travel and accommodation costs associated with these visits will be the responsibility of the employee and will not be reimbursed by the company.

Minimum Qualifications

Preferred Qualifications

Competencies

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change & Learning Agility

Level 2 - Basic

Communication

Level 2 - Basic

Customer Service & Patient Centered

Level 3 - Intermediate

Emotional Intelligence

Level 2 - Basic

Problem Solving & Decision Making

Level 3 - Intermediate

Productivity & Time Management

Level 3 - Intermediate

Teamwork & Collaboration

Level 2 - Basic

Quality, Patient & Workplace Safety

Level 3 - Intermediate

Leadership Competencies

Minimum Proficiency Level

Performance Management

Level 2 - Basic