Client Support Specialist

Job Description

Job Description

Job Summary

MicroVentures gives both accredited and non-accredited investors access to invest in startups. We are one of the financial industry's first organizations to merge crowdfunding with the venture capital industry. MicroVentures provides an opportunity for angel investors to invest in startups alongside venture capitalists, often on the same terms. We are looking for service-oriented individuals to help us revolutionize the way our investors access and invest in private companies!

Your Role at MicroVentures :

You will provide an exceptional client experience to our investors through chat, email, and phone channels. During a typical day you will :

1) Build strong relationships by educating clients on the investment process and answer any questions during the lifetime of the investment.

2) Problem solve current client issues to meet the immediate need as well as identify opportunities to enhance future client interactions.

3) Work with your team to solve current problems our clients face and to improve the systems and processes MicroVentures uses.

Qualities We Look For :

• Coachable
• Adaptable
• Persuasive
• Empathetic
• Entrepreneurial

What Your First Year Looks Like - Phase 1 :

What Your First Year Looks Like - Phase 2 :

What Your First Year Looks Like - Phase 3 :

What MicroVentures Does for You :

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.