Intern - Enrollment Services

Overview

Department Overview

The Enrollment Services Department is comprised of 5 units : Group Enrollment, Large Group Enrollment, Individual Enrollment, Senior Enrollment, and Support & Development. Its goal is to provide a seamless enrollment experience for customers, efficiently and accurately process member maintenance transactions, and to exceed customer's expectations while accomplishing these objectives. Building strong business relationships with Group Administrators and internal stakeholders and maintaining an understanding of various internal or legislative eligibility requirements is essential to proficiently servicing customers.

The Enrollment Support and Development unit provides support for the tools and processes used broadly across the Enrollment Services Department. The unit functions as the liaison between the business needs and various application development partners to develop, enhance, troubleshoot and test applications to ensure operational efficiency. The team serves as Subject Matter Experts on various applications and / or processes including ID cards, GroupAccess, Membership Management System, PEGA / Robotics, Federal Marketplace and Prime eligibility reconciliation, correspondence and security access. Balanced Scorecard reporting, inventory and performance reporting, and data analytics is also produced by the Support and Development Team.

Primary Responsibilities

The Intern position is designed for student workers who are still completing their education. The internship program is designed to provide practical work experience as well as exposure to our business environment. Intern positions are of limited duration and are designed to provide daily oversight with emphasis on training and development of the student.

Summary of Qualifications

• Status as a college student or recent college graduate of an educational institution
• Experience working with various Microsoft Office programs
• Experience interpreting and communicating information orally and written
• Experience researching and analyzing data
• Experience working independently as well as in a team environment
• Experience identifying and solving problems
• Must have a 3.0 GPA or consistent work / extracurricular activities if lower
• Pursuing a degree in business, marketing, analytics, finance, management, or related field preferred
• Experience utilizing Tableau or other query software preferred
• Experience managing projects preferred
• Junior or Senior designation preferred

Work Location

The work location for this position will be hybrid (onsite / remote)

Terms and Agreements

By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews.

We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination.

Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association

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