Desktop Support

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Korn Ferry, is seeking the following. Apply via Dice today!

We have partnered with our client in their search for a Desktop Support Associate.

The Desktop Support Associate's role is to provide a single point of contact for end users to receive help within the organization's desktop computing environment. This person will respond to user calls and work with other team members to troubleshoot and resolve infrastructure and application issues. The Desktop Technician will be responsible for analyzing requirements, resolving problems, installing hardware and software, maintaining IT equipment, providing, and removing access and supporting the internal IT helpdesk. This position will also perform Level 2 support, serving as an escalation point for the IT helpdesk when onsite support is needed, and will collaborate with internal and external resources in resolving IT issues.

• Perform Level 1 user support, field help desk calls and serve as initial point of contact for critical support issues.
• Provide helpdesk support and resolve problems to the end user's satisfaction.
• Work in a collaborative team environment with internal and external communities to improve overall customer service and support.
• Monitor and respond efficiently and quickly to associate service calls.
• Use analytical skills to troubleshoot hardware and software complications.
• Demonstrate superior interpersonal skills and excellent customer service.
• Install and configure hardware, software and related components for desktops, laptops, printers, servers, and telecommunications equipment.
• Install, upgrade, and configure network printing, folder structures and user access.
• Collaborate with vendors to support hardware, software, Internet, telecommunications, and wireless services.
• Assists in the execution of infrastructure upgrade and improvement plans.
• Assists in procurement, tracking and inventory of IT assets.
• Microsoft Windows and Apple iOS environment administration and support.

Qualifications / Experience We're Looking For :

Functional experience with and ability to support Microsoft Office products including Excel, Word, PowerPoint, and SharePoint.

Title : Desktop Support Associate :

Location : LA

Client Industry : Retail

Compensation : $40-$42.50 / hour

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About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at ; / span>

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Software Development

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