Manager, North American In-House Application Specialists
Location : Hybrid The expectations is to be on-site in either Sartorius's Bohemia, NY or Marlborough, MA three times per week. The primary location will be in Marlborough, with a minimum of three days per quarter in our Bohemia, NY location. We are seeking a dynamic and technically adept manager to lead our team of North American in-house application specialists. In this role you will be fully responsible for a team of specialists whose primary objectives are to support internal and external customers with technical inquiries, demonstrations, and applications development. The ideal candidate will possess a strong background in bioprocessing with an understanding of upstream and downstream processes, single-use technologies, and process analytics. You will build, manage, and lead the inside applications team in accordance with the commercial strategy in the Americas, in an effort to bring enabling technologies to our client base and drive the growth of our organization.
Team Leadership and Development
- Build and lead a technically proficient team of in-house application specialists.
- Support in the development of training programs focused on bioprocessing workflows, GMP compliance, and emerging technologies.
- Mentor team members in advanced application support, troubleshooting, and customer engagement.
Technical Resource Management
Allocate resources based on technical competency and customer needs across multiple modalities.Support product lifecycle activities including validation, scale-up, and tech transfer.Performance Tracking and Optimization
Define and monitor KPIs related to technical support efficiency, customer satisfaction, and lead conversion.Analyze performance data to identify gaps and implement continuous improvement strategies.Customer-Facing Technical Support
Oversee technical support for customer inquiries, demos, and application development.Drive engagement through webinars, application notes, and on-site technical consultations.Collaborate with sales and marketing to translate customer needs into technical solutions.Daily Operations and Project Management
Manage daily operations of the inside applications team, including scheduling and workload balancing.Lead special projects such as data generation for product launches, application development, and competitive benchmarking.Cross-Functional Collaboration
Partner with R&D, product management, and field applications to ensure cohesive technical messaging.Provide logistical and technical support for trade shows, training events, and internal workshops.What will convince us :
Bachelor's or master's degree in biotechnology, biochemistry, chemical engineering, or related life science discipline.Three or more years of management experience in life-sciences support function.Two or more years of hands-on experience with any of the following bioprocessing technologies including : fluid management technologies, separation technologies, process analytical technologies, and cell culture technologies.Experience with GMP documentation and validation protocols.Proven ability to lead technical teams and drive performance through KPIs.Strong project management and resource allocation skills.Excellent communication and cross-functional collaboration capabilities.Passion for innovation and alignment with our core values : sustainability, openness, and enjoyment.What We Offer
Personal and professional development : mentoring, leadership programs, internal seminar offerings.Worklife balance : paid vacation, sick time, corporate holidays, and community service day; as well as flexible work schedules.Making an impact right from the start : comprehensive onboarding, including a virtual online platform.Welcoming culture : mutual support, team spirit, and international collaboration; communities on numerous topics such as "coaching," "agile working," and a "businesswomen's network."Health & well-being : wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.Intelligent working environment : working in smart buildings with the latest technology and equipment.Retirement savings plan : 401k (with generous company match).Flexible spending : HSA, FSA (dependent care & healthcare spending), transportation commuter account.Company paid benefits : basic life insurance, AD&D, EAP, family planning & women's health, health advocate.Additional / optional : supplemental life insurance (employee, spouse & dependents), legal services, LTD & STD, critical illness insurance, student loan tuition refinance service.Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.
