Associate IT Systems Engineer

Job Description

Job Description

Description

Company Background

With 30 years of experience in cyber defense, DeepSeas is trusted by nearly 1,000 clients around the world, including Fortune 100 enterprises and mid-market organizations, higher education institutions, as well as municipalities and local governments. Known for its programmatic approach to continuously transforming cyber defense programs, DeepSeas is recognized by Gartner as a top 40 provider of MDR and ranked as a top 5 MDR leader in the 2024 Frost Radar™ : Global Managed Detection and Response (MDR) Market. In addition to its industry-leading MDR service, DeepSeas offers a full suite of advisory, compliance, and testing services to support clients on their cybersecurity transformation journeys, with an approach to cyber defense that prioritizes technical expertise, tradecraft, and continuous innovation to deliver unparalleled results.

Position Overview

The Associate IT Systems Engineer helps to manage the IT help desk. Performs both onboarding and

offboarding duties such as meeting with new employees and account provisioning. Helps ensure that

endpoints are patched and compliant with security policies. Supports IT Operations by assisting with

project-based work and associated research.

Key Responsibilities

• Complete, resolve, and update support tickets via email, phone, or Slack.
• Diagnose, troubleshoot, resolve hardware, software, other network issues, and replace defective assets when necessary.
• Onboard and offboard employees following documented procedures.
• Administer, monitor, maintain Microsoft 365, Azure AD, Exchange Online, and associated platforms. This also includes other identity management services or communication platforms.
• Works with other IT Systems Engineers to implement new software, improvements, or procedures as required.
• Completes project and task assignments on time or communicates to the IT operations Manager when on time delivery is not obtainable.
• Works in accordance with established policies and procedures.
• Plans, tests, and implements end user device updates and patches with minimal disruption to the business.

Skills Knowledge and Expertise

Why DeepSeas?

At Deep Seas, we like to say that heart rates go down, careers take off, and security programs mature. Our values provide the ultimate guide for our daily behavior and decisions. Without these values, we aren’t Deep Seas. They preserve the essence of our organization, reflect the personalities of our Deeps (how we affectionately refer to our teammates), and enable us to exceed expectations. Our values are :

This is your chance to join a supportive crew of teammates and an industry-leading organization that values opportunities for growth. If DeepSeas sounds like a good fit for you, send us your resume and let’s talk!

Information security is everyone’s responsibility :