IT Support Specialist I (Oklahoma City)

Job Title : IT Support Specialist I

Department : Technology

Reports To : IT Service Desk Manager

Status : Full-Time, Non-Exempt

Compensation : $23.71 per hour (Estimated $49,500 annually)

Classification : Non-classified

Summary :

The IT Support Specialist I provides frontline technical assistance by diagnosing, repairing, and maintaining a variety of devices, including Chromebooks, iPads, PCs, Macs, and MiFi hotspots. This role is also responsible for setting up and configuring equipment, as well as resolving escalated support requests to ensure minimal disruption to users.

Essential Duties and Responsibilities include the following. Other duties may be assigned :

• Device Management and Software Deployment :
• Manually deploy software.
• Utilize mass-deployment and imaging tools such as ManageEngine Endpoint Central, Windows Deployment Services, Google Workspace, Apple School Manager, and Jamf.
• Technical Support and Troubleshooting :
• Provide direct support and troubleshoot issues related to :
• Chrome browser
• Adobe Creative Suite
• Microsoft 365 and Google Workspace productivity applications
• Filtering via GoGuardian, Sophos, MDMs, and other systems
• Windows 11
• Zoom softphones and meetings
• Receive and resolve support escalations from other Technology teams.
• On-site Support :
• Assist with occasional hands-on technical support for personnel at various sites across the state.
• Other duties as assigned.

Supervisory Responsibilities :

Education and / or Experience :

Qualifications :

Language Skills :

Mathematical Skills :

Reasoning Ability :

Computer Skills :

Certificates, Licenses, Registrations :

Other Qualifications :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and / or move up to 10-25 pounds, frequently lift and / or move up to 50 pounds and occasionally lift and / or move more than 50 pounds with assistance. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position reports to the Asset Office in Oklahoma City, but also must travel to various Epic offices and public meetings as needed. The noise level is quiet to moderately loud (when students are present.)

Epic Charter Schools is an Equal Opportunity Employer.

For reasonable accommodations of a disability during the hiring process, please email Epic.hr@epiccharterschools.org . Someone will call you to discuss further.