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FOH Team Member

FOH Team Member

Pacific CatchSan Francisco, CA, US
30+ days ago
Job type
  • Part-time
Job description

Job Description

Job Description

Description :

Pacific Catch Chestnut Front of House Team Member (Multi-Role)

JOB SUMMARY

Pacific Catch is seeking dynamic, adaptable, and hospitality-driven individuals to join our Chestnut Street team in a multi-functional front-of-house role. This position includes responsibilities across take-out, hosting, serving, bartending, bussing, and running, offering a holistic guest service experience. Ideal candidates are enthusiastic, team-oriented, and comfortable in a fast-paced environment where flexibility and attention to detail are key.

KEY RESPONSIBILITIES

Guest Interaction & Service

  • Greet and seat guests with warmth and professionalism and a welcoming attitude.
  • Introduce and support the QR ordering and payment system Ensure guest preferences are identified and accommodated.
  • Present menus, answer questions, and make recommendations on food and beverages.
  • Accurately take and enter orders into the POS system.
  • Serve food and beverages efficiently ensuring accuracy and presentation standards.
  • Provide detailed knowledge of Pacific Catch menu items ingredients, and allergens when requested.

Order & Payment Processing

  • Enter orders accurately into the POS.
  • Support guests in using the QR payment system; be available to demonstrate and assist as needed. Process payments promptly and accurately, including handling various payments methods and providing correct change.

    • Dining Room Support

  • Clear, clean, and reset tables promptly.
  • Maintain cleanliness in all guest-facing and work areas including tables, counters, restrooms, and floors.
  • Prepare and serve beverages : accurately make cocktails, pour wine to standard measurements, and open / serve alcoholic beverages in accordance with Pacific Catch standards.
  • Stock and maintain server stations, condiments, utensils, and take-out supplies as needed.

    • Take-Out & To-Go Orders

  • Ensure all take-out orders are accurate and complete before handing them to guest or delivery partners.
  • Communicate with kitchen and service team if issues arise with any orders.
  • Keep the take-out / expeditor station clean, organized, and free of clutter.

    • Team Support & Communication

  • Proactively support fellow Team Members during downtime or as directed by management.
  • Work collaboratively during every shift. Offer help when available and ask for support when needed.
  • Be open to feedback, coaching, and cross-training in multiple roles to support the team and business.

    • TECHNICAL SKILLS

  • Familiarity with POS systems (e.g., Toast), QR code ordering / payment, the PC Rewards Program and reservation platforms (e.g., OpenTable) is a plus.
  • Basic math and cash-handling skills.

    • CORE VALUES & EXPECTATIONS

  • Embody and demonstrate Pacific Catch’s Hospitality Standards, Core Values, and Team Member expectations.
  • Embrace the new hospitality directives and understanding all the T’s (Table, Teamwork and Tips)
  • Deliver consistently exceptional guest experiences with professionalism, and attention to detail.

    • SCHEDULE

    This is a part-time, hourly, non-exempt position. Hours may be different every week and schedules are not set or guaranteed. Ideal Candidates will have availability to work : Monday AM, Tuesday PM, Wednesday PM, and Saturday AM

    Requirements :

    QUALIFICATIONS & EXPERIENCE

  • High school diploma or equivalent required; degree in Hospitality is a plus.
  • Minimum 1 year of experience in a restaurant or customer service role preferred.
  • Strong ability to multitask, prioritize, and manage workload in a high-volume environment.
  • Positive attitude, dependable work ethic, and commitment to team success.

    • PHYSICAL REQUIREMENTS

  • Must be able to stand and move comfortably for up to 5 hours at a time.
  • Must be able to reach, bend, stoop, and lift up to 35–50 pounds frequently.
  • Comfortable working in a dynamic fast-paced environment.
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