Customer Centre Representative

Job Description

Job Description

We are looking for a number of Customer Centre Representatives. You will be working for an industry leader in the BPO space and helping their clients. We are expecting a large number of applicants, so please be patient with us, and will revert as soon as we can.

Requirements

As part of the day-to-day operations, the associates will be expected to perform the following :

• Manage customer accounts for their end-to-end service activation.
• Informing customers about the process scheduling of appointments and service activation
• Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer
• Engage customers by utilizing effective questioning techniques to identify issues
• Time management and the ability to prioritize workloads to meet targets
• Meet all productivity and quality performance measures related to the role

To be successful you will have :

Benefits

About Us

We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at careers.usa@zoneitsolutions.com.

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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.