Medical Practice Assistant-Garland Pediatrics

Are you looking for a career that offers both purpose and the opportunity for growth? Parkland Community Health Plan (PCHP) is a proud member of the Parkland Health family.  PCHP is a Medicaid Managed Care Organization servicing Texas Medicaid and CHIP in the Dallas Service Area.  PCHP works to fulfill of our mission by empowering members to live healthier lives.  By joining PCHP, you become part of a team focused on innovation, person-centered care, and fostering stronger communities. As we continue to expand our services, we offer opportunities for you to grow in your career while making a meaningful impact. Join us and work alongside a talented team where healthcare is more than just a job—it’s a passion to serve and improve lives every day.

Primary Purpose

Accountable for providing patient centered care and operational support to the medical team to ensure an optimal patient experience.  Coordinates activities in the clinical areas and facilities a smooth patient flow.  Assists with patient data collection, performs select screenings and completes medical office functions relevant to area / assignment.

Education

• None.

Experience

Equivalent Education and / or Experience

Skills or Special Abilities

Responsibilities

1.Proficiently performs patient service activities in coordination with clinical team, including but not limited to :

Proactively outreaches patient utilizing motivational interviewing, demonstrating effective and caring communication to develop patient trust and establish and maintain relationships to gather information, encourage patient self-interest in healthcare, and follow up on patient established goals.

Assists patients and families with health system navigation, making appointments, patient advocacy, determination of community resources to reduce barriers to care, and support set-up and initiation of electronic communication modes (email, MyChart, etc.).

2.Coordinates clinic / area activities and facilitates business processes according to standards.

Collaborates with multidisciplinary team to improve patient access to care and reduce avoidable organization utilization.

3.Documents (paper or electronic) completely, accurately, legibly and timely.

Performs data entry / documentation of patient encounter.

4.Assists with maintenance of clinic supplies and equipment.

5.Practices patient safety measures and in association with site leadership :

Elevates critical incidents and information regarding any quality-of-care concerns to multidisciplinary team.

6.Participates in performance improvement and quality initiatives.

7.Based on operational need, may be required to perform role in an alternate Parkland location.

Job Accountabilities

Parkland Community Health Plan (PCHP) prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.