Front Desk Sales Associate

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Free uniforms

Training & development

Who We Are :

Located in Carmel Valley, Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dogs Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.

Perks and Benefits :

• Competitive hourly base pay, plus tips; sales bonuses
• Total Compensation - $23-30 / hr.

Base pay is $18- $21 an hour.

• Can expect $5.00-$6.00 additional per hour based on tips
• Opportunity for commissions incentives
• Direct career growth path to Management positions (Asst. Manager, / Manager) and additional options
• Merit-based pay increases
• Complimentary service membership

About the Position :

As a Membership Sales Associate, you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience . This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand.

This position requires :

• Proven sales experience with a track record of meeting or exceeding sales targets.
• Customer service experience (retail, hospitality, or related industry).
• Comfort working with dogs and educating customers on pet health.
• Proficiency in basic technology and POS systems .
• Reliable transportation and willingness to work in a smoke-free environment.

Who We Are Looking For :

Were seeking a results-driven sales professional with strong customer service skills who is motivated to grow within our company . An ideal candidate is :

• Confident and persuasive in selling services and memberships.
• A strong communicator who can build relationships and educate dog parents on wellness.
• Goal-oriented and self-motivated , always looking for opportunities to drive revenue.
• Comfortable handling objections and finding solutions that meet customer needs.
• Detail-oriented and organized , managing appointments and customer profiles efficiently.
• Able to work independently while also collaborating as part of a dynamic team.

Tasks :

• Drive membership sales by educating dog parents on the benefits of routine wellness care.
• Proactively engage customers to promote memberships, service add-ons, and retail products.
• Develop and follow up on leads , converting potential customers into loyal members.
• Achieve and exceed sales goals , including key performance indicators (KPIs) such as average ticket price and rebook ratios.
• Maintain expert knowledge of Scenthound services and retail products to effectively communicate value to customers.
• Handle front desk operations , including answering phone calls, scheduling appointments, and managing customer records.
• Process transactions , manage the cash drawer, and ensure accurate financial reporting.
• Deliver an exceptional customer experience , addressing concerns, overcoming objections, and ensuring customer satisfaction.
• Collaborate with the team to maintain a clean, welcoming, and professional environment.

Skills and Abilities :

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards