Senior Program Manager

Join Fiserv as a Senior Program Manager

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

The Senior Program Manager will oversee the end-to-end process and operations for our Customer Success teams, which includes Onboarding, Customer Success, Account Coordinators, Dispatch, Help Center, and IKB maintenance. This role involves developing new processes, implementing systems, and maintaining and improving current processes to ensure the optimal output for both the end customer and the internal CS teams. The Senior Program Manager will work closely with CS leadership to support their teams and goals, ensuring that all teams have the necessary support to succeed.

This role will collaborate closely with CS Leadership, CS Team Members, as well as cross-functionally with the Product, Sales, and Marketing Teams.

What You Will Do

• Develop and maintain processes for Account Coordinators and Dispatch teams
• Ensure efficient management of Account Coordinators, Dispatch, Help Center
• Maintain and improve the Help Center and Internal Knowledge Base (IKB)
• Responsible for phone maintenance and providing assistance as needed
• Create and manage processes for project management and internal tool / platform onboarding
• Oversee the implementation of phone system maintenance
• Management of CS project documentation and meetings

What You Will Bring

Salary Range : $100,000.00 - $165,600.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and / or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.