Service Team Lead

Job Description

Service Team Lead position is a hands-on leadership role, with responsibility to provide oversight and supervise Service Repair Technicians in a team environment, ensuring products meet all aspects of the Quality System and Regulatory guidelines. Service Team Lead is responsible to supervise Service Team for the execution of established work instructions, equipment maintenance, cleaning and hygiene procedures for production of finished goods and products for sale. This position is responsible for overseeing training of new employees as it relates to service and its related processes, as well as ensuring documentation is completed for training. Service Team Leader is also responsible for oversight and assistance with all aspects of safety of personnel in the service process. This position must ensure procedures are in place and followed to meet ISO 13485 and FDA guidelines for compliance.

Primary Responsibilities :

• Supervise Service personnel in the execution of : Established work instructions, repair documentation, cleaning and hygiene procedures, and equipment maintenance.
• Provide training and support to ensure all personnel are properly trained to perform their job, ensuring the training is well documented.
• Oversee and assist with all personnel safety aspects of the service process to ensure safe work practices are adhered to.
• Work with other departments including Operations, Regulatory, Sales & Marketing, Inventory & Logistics, Quality, R&D, and Customer / Technical Service to : Meet company goals and objectives relating to service, update and create new procedures, and ensure the servicing meets ISO 13485 and FDA compliance.
• Provide support to Regulatory and Technical Support as it relates to Complaint Handling, CAPA, etc.
• Generate purchase requests for materials required in the service area.
• Consolidate repair data to be analyzed for potential improvements.
• Provide guidance to management in creating a more efficient operation as it relates to servicing.
• Ensure enough raw material is at each workstation to complete the day’s servicing.
• Write, maintain, and communicate team goals, objectives, and reviews.
• Maintain appropriate daily / weekly metrics.
• Ensure established procedures are in place and followed for all aspects of manufacturing.
• Repair and / or troubleshoot product as needed.
• Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA & other federal, state & local standards.
• Ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA & other federal, state and local standards.
• Compliance with all personnel policies.
• Must be able to alternate walking, standing & sitting during shift.
• Continuous execution of repetitive motion.
• Frequent execution of lifting supplies and parts weighing up to 50lbs.
• Must wear clean room clothing during shift including (but not limited to) jacket, safety glasses, and hair net.

Position Requirements - Education, Knowledge, Years of Experience, etc. :