Talent.com
Hotline Advocate Full Time

Hotline Advocate Full Time

Laura's HouseAliso Viejo, CA, USA
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

Join One of Orange County's Best Places to Work!

Voted Best Places to Work by Orange County Business Journal – 2019

At Laura's House , we don't just offer jobs-we offer purpose. Be part of a compassionate, mission-driven team making a real difference in the lives of domestic violence survivors and their families.

Position : Hotline Advocate

Schedule : Monday – Friday 9 : 00am -5 : 30pm

As a Hotline Advocate, you'll play a pivotal role in providing calm, compassionate support to those navigating crisis. Whether answering calls, coordinating shelter access, or offering support, you'll be the reassuring presence they need.

Why This is Meaningful Work :

  • Directly support individuals and families during their most critical moments
  • Be part of a dedicated, mission-driven team
  • Gain hands-on experience in crisis intervention and domestic violence services
  • Make an immediate, powerful difference in your community

What the job entails :

  • Respond compassionately to 24-hour hotline calls, offering crisis intervention, vital information, and referrals
  • Conduct intake calls for those seeking Emergency Shelter
  • Facilitate access to Safety Net for eligible callers (including occasional food drop-offs)
  • Provide conflict resolutions and support to shelter residents
  • Assist with child supervision and supervise volunteers as needed
  • Enforce shelter policies to maintain a safe, respectful environment
  • Input statistical data for contract and other reporting as needed
  • Complete additional agency responsibilities as required
  • What You Bring to the Table : Education & Experience (Preferred) :

  • Bachelor's degree in human services or a related field, or equivalent experience
  • Experience with crisis intervention and / or serving survivors of domestic violence
  • Residential services background a plus
  • Completion (or willingness to complete upon hire) of the 40-hour domestic violence training required by law
  • Key Skills & Abilities :

  • Spanish language skills a plus
  • Strong oral and written communication
  • Excellent customer service and basic computer proficiency
  • Independent worker with boundary-awareness
  • CPR and First Aid certified
  • Logistics & Physical Requirements :

  • Valid driver's license, reliable transportation, and appropriate insurance
  • Must pass Live Scan and TB test
  • Will be required to stand; walk; sit; use hands to feel and handle; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
  • Must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Culture & Values :

  • Maintain strict confidentiality for clients, staff, and agency information
  • Present a positive, professional demeanor in all interactions
  • Maintain appropriate boundaries and an organized workspace
  • Participate in agency events, training, or presentations as needed
  • Why Join Laura's House?

  • Make a tangible difference every day.
  • Collaborate with a diverse, passionate team.
  • Enjoy a work culture built on respect, inclusion, and impact.
  • Be part of an organization committed to your growth and training.
  • 💜 A Place for Everyone

    Laura's House is proud to be an equal opportunity employer . We welcome all individuals-regardless of race, gender, sexual orientation, disability, or background-to bring their full, authentic selves to our work.

    Ready to Apply?

    Come be a part of something bigger than a job. Join Laura's House family and help us create safe, bright futures for families in need.

    Client / Mission Focused; Communication ; Respect; Compassion; Collaboration; Innovation.

    This description reflects the principal functions of the job for the purpose of job evaluation. It should not be construed as a detailed description of all work requirements of the job, nor should it be construed as giving exclusive responsibility for every function described.

    EQUAL EMPLOYMENT OPPORTUNITY

    Laura's House is committed to providing a work environment that is free of discrimination. It is the policy of Laura's House to conduct our relations with employees and applicants for employment based on merit without regard to race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, citizenship status, religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), creed, political affiliation or belief, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, age, gender (including gender identity and gender expression), gender transitioning, physical or mental disability, physical handicap, national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), marital status, ancestry, medical condition, genetic characteristics, genetic information, military or veteran's status, status as a victim of domestic violence, sexual assault, or stalking, updating personal information based on a lawful change of name, social security number, or federal employment authorization document, Employee's receipt of public assistance (such as Medi-Cal), or any other protected status in accordance with the requirements of all Federal, State and local laws prohibiting discrimination. Company policy also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Discrimination can also include failing to reasonably accommodate religious practices or qualified individuals with disabilities where the accommodation does not pose an undue hardship.

    The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company.

    Pay discrimination between employees of the opposite sex or different race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act as amended and federal law, is prohibited.

    Create a job alert for this search

    Advocate • Aliso Viejo, CA, USA

    Related jobs
    • Promoted
    • New!
    Vocational Nursing Theory Instructor, Full Time

    Vocational Nursing Theory Instructor, Full Time

    American Career CollegeONTARIO, California, United States
    Full-time
    At American Career College, we share a.As a faculty member for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, st...Show moreLast updated: 1 hour ago
    • Promoted
    Internal Medicine (Outpatient) – Full Time - Opportunity

    Internal Medicine (Outpatient) – Full Time - Opportunity

    Kaiser Permanente – Southern California Permanente Medical GroupFontana, US
    Full-time +1
    Salary range includes incentives that are contingent upon skills, competencies, longevity, experience and geographic location. The earnings included in the salary range are contingent upon requisite...Show moreLast updated: 30+ days ago
    • Promoted
    Military Family Life Counselor - (Adult)

    Military Family Life Counselor - (Adult)

    Leidos IncOceanside, CA, United States
    Full-time
    Leidos is hiring licensed behavioral health professionals to join our Adult Military and Family Life Counseling (MFLC) team to support Camp Pendleton, CA. The Adult Military and Family Life Counselo...Show moreLast updated: 30+ days ago
    • Promoted
    Food Service Assistant

    Food Service Assistant

    CostcoOceanside, CA, USA
    Full-time
    Join the Costco team as a Food Service Assistant and help us provide delicious food to our customers.As a Food Service Assistant, you will prepare and serve food, handle transactions, and ensure th...Show moreLast updated: 16 days ago
    • Promoted
    • New!
    Internal Medicine (Outpatient) ($90,000 sign-on-bonus) Full Time - Opportunity

    Internal Medicine (Outpatient) ($90,000 sign-on-bonus) Full Time - Opportunity

    Kaiser Permanente – Southern California Permanente Medical GroupFontana, CA, US
    Full-time +1
    Salary range includes incentives that are contingent upon skills, competencies, longevity, experience and geographic location. The earnings included in the salary range are contingent upon requisite...Show moreLast updated: 22 hours ago
    • Promoted
    Radiation Therapist

    Radiation Therapist

    ProvidenceFullerton, CA, US
    Full-time
    Radiation Therapist at Providence St.Jude Medical Center, Fullerton, CA.This position is per-diem and will work Day shifts. Jude Medical Center in Fullerton, CA was designated as a Magnet organizati...Show moreLast updated: 30+ days ago
    • Promoted
    Ophthalmologist Glaucoma Full Time Opportunity ($40,000 Sign on Bonus)

    Ophthalmologist Glaucoma Full Time Opportunity ($40,000 Sign on Bonus)

    Kaiser Permanente – Southern California Permanente Medical GroupMurrieta, US
    Full-time +1
    Salary range for full-time / part-time openings is $.Potential premium earnings are up to $.Salaries are inclusive of incentives depending on skills and competencies and geographic location.Potential...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Seasonal : Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of St

    Seasonal : Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of St

    TargetOceanside, US
    Full-time
    Starting Hourly Rate / Salario por Hora Inicial : $18.Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Seaso...Show moreLast updated: 18 hours ago
    • Promoted
    Behavioral Therapist

    Behavioral Therapist

    Listen-2-me LlcSanta Ana, CA, United States
    Full-time
    Careers Advancement Opportunities.We are seeking a Behavioral Therapist to join our team! In this role, you will be observing and interacting with patient behavior, responding to behavioral problem...Show moreLast updated: 30+ days ago
    • Promoted
    Job Coach

    Job Coach

    GoodwillVista, CA, USA
    Full-time
    Join the Goodwill team and make a difference in your community by helping others find employment and career success.As a Job Coach, you will work with individuals with disabilities, veterans, and o...Show moreLast updated: 16 days ago
    • Promoted
    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Professional CareersAliso Viejo, California
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 15 days ago
    • Promoted
    Adult Addiction Psychiatrist

    Adult Addiction Psychiatrist

    Loma Linda University Faculty Medical GroupLoma Linda, US
    Full-time
    Loma Linda University Faculty Medical Group, Department of Psychiatry is seeking a Board Certified / Board Eligible Addiction Psychiatrist at the Behavioral Medicine Center (BMC) and other clini...Show moreLast updated: 30+ days ago
    • Promoted
    Behavior Technician - Full-Time Day Hours + Career Path

    Behavior Technician - Full-Time Day Hours + Career Path

    ABS KidsSan Bernardino, CA, United States
    Full-time
    Immediate positions available to work with children with autism spectrum disorder and their families!.At ABS Kids we find our purpose in the wow moments our clients experience each day, learning ne...Show moreLast updated: 30+ days ago
    • Promoted
    Short Term or As Needed Coverage, MFLC Counselor, Camp Pendleton CA

    Short Term or As Needed Coverage, MFLC Counselor, Camp Pendleton CA

    Leidos IncOceanside, CA, United States
    Temporary
    Make a difference in the lives of our military Service Members and their families with your expertise in counseling and behavioral health - without the fuss of insurance or paperwork.Military and F...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Family DollarDana Point, CA, USA
    Full-time
    Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...Show moreLast updated: 16 days ago
    • Promoted
    Senior Radiation Therapist

    Senior Radiation Therapist

    ProvidenceAnaheim, CA, US
    Part-time
    Senior Radiation Therapist at Providence Mission Hospital in Mission Viejo, CA.This position is Part time and will work 8-hour, Day shift. Providence Mission Hospital in Mission Viejo has received M...Show moreLast updated: 2 days ago
    • Promoted
    Customer Service Representative, Full or Part Time

    Customer Service Representative, Full or Part Time

    Circle KCorona, CA, US
    Part-time
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show moreLast updated: 30+ days ago
    • Promoted
    Work From Home Union Benefits Rep

    Work From Home Union Benefits Rep

    Global EliteMurrieta, CA, US
    Remote
    Full-time
    Work From Home Union Benefits Rep.Our company has moved to 100% virtual, work-from-home positions.This position allows you to earn an incredible living without sacrificing your family life.We're lo...Show moreLast updated: 16 days ago