Helpdesk Technician, Tier 1

Overview

Under supervision from the Supervisor of End-user Services, the Desktop Support Technician position is designated to provide the organization with a consistent service level supporting the Mitchell1 desktop environment. Primary responsibilities will encompass workstation support, image creation and documentation, break-fix of desktops and warranty part replacement. This is a front-line support position responsible for internal customer support that requires strong customer focus and ability to translate technical terms into non-technical language.

This is a full-time, on-site role located at Mitchell 1's San Diego headquarters, Monday through Friday. The position is a one-year contract.

Hourly rate : $31-$33, commensurate with experience.

Responsibilities

Primary Responsibilities :

• This position is highly visible to the organization and requires a professional demeanor.
• Directly responsible for the implementation and documentation of Mitchell1 desktop standards.
• In concert with other IT Operations team members, assist with implementation of organizational standards.
• Provide support to local, travelling and remote users.
• Produce documentation on specialized procedures and standard processes.
• Ensure IT support issues are resolved in an efficient and timely manner.
• Performs special projects / other duties as assigned.
• Within day to day activity enforces all IT Operations, Policies and Procedures.

Qualifications

Experience and Educational Requirements :