Talent.com
Front Desk Agent

Front Desk Agent

Omni Barton Creek Resort & SpaFort Worth, TX, US
1 day ago
Job type
  • Full-time
Job description

Omni Fort Worth Hotel Job Description

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth's exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city's cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

Job Description

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities

  • Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
  • Empathetically listen to guest inquiries and provide appropriate responses
  • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
  • Block rooms in the computer and follow through on designated requirements
  • Pre-register designated guests and prepare key packets
  • Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery)
  • Maintain confidentiality of all guests and hotel information
  • Employ attention to detail in order to ensure security of guest room access.
  • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
  • Maintain guest history files on all guests
  • Accommodate room changes expediently
  • Document all guest requests, complaints or problems immediately and notify designated department / personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
  • Issue safe deposit boxes to guests and ensure security of key
  • Monitor, send and distribute guest faxes
  • Generate, print and distribute daily and weekly reports
  • Resolve discrepancies on the room status report with Housekeeping
  • Maintain complete knowledge at all times of all hotel features / services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Previous customer service experience
  • Previous hotel front desk experience is strongly preferred
  • Previous cashiering experience is preferred
  • Fluency in a foreign language is preferred
  • Previous guest relations training is preferred
  • Omni Hotels & Resorts is an equal opportunity / AA / Disability / Veteran employer. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com

    Create a job alert for this search

    Front Desk Agent • Fort Worth, TX, US

    Related jobs
    Front Office Agent

    Front Office Agent

    Live! by Loews - Arlington, TXArlington, TX
    Full-time
    Quick Apply
    Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities.Ideally positioned between...Show moreLast updated: 30+ days ago
    Front Desk Agent - Holiday Inn Express Fort Worth, TX

    Front Desk Agent - Holiday Inn Express Fort Worth, TX

    Palette HotelsFort Worth, TX, USA
    Full-time
    Quick Apply
    Essential Duties and Responsibilities.As a Front Desk Agent, hours of operation mid-shift and evening-shift.Assistance of Guests and Guest services to contribute to an overall exceptional experienc...Show moreLast updated: 30+ days ago
    • Promoted
    Guest Services / Front Desk - Hilton Hotels

    Guest Services / Front Desk - Hilton Hotels

    Concord HospitalityGrand Prairie, TX, US
    Full-time
    Guest Services / Front Desk - Hilton Hotels.Requisition Number : GUEST052490.Location : HGI & HWS Grand Prairie, TXHGGP | 379 & 380, 2945 State Highway 161, Grand Prairie, TX 75052, USA.Front Desk & Gu...Show moreLast updated: 30+ days ago
    • Promoted
    Hospital Front Desk Associate

    Hospital Front Desk Associate

    TradeJobsWorkforce76198 Fort Worth, TX, US
    Full-time
    Be part of our success story as a Hospital Front Desk Associate to follow safety procedures and company policies, work collaboratively across teams and departments, and coordinate tasks to ensure d...Show moreLast updated: 30+ days ago
    • Promoted
    Reservations Agent

    Reservations Agent

    VirtualVocationsIrving, Texas, United States
    Full-time
    A company is looking for a Reservations Agent to provide local expertise and guidance for guests using their reservation system. Key Responsibilities Answer phones in a polite, professional, and t...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Agent - Historic Hilton Hotel

    Front Desk Agent - Historic Hilton Hotel

    Remington HospitalityFort Worth, TX, US
    Full-time
    Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.Assist in pre-registration and blocking of reservations when necessary.Promptly, accur...Show moreLast updated: 30+ days ago
    • Promoted
    Sales and Front Desk

    Sales and Front Desk

    ISSAArlington, TX, US
    Full-time
    Stop and Get Happy! The Front Desk / Receptionist will greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. Fitness-minded workplace cultur...Show moreLast updated: 15 days ago
    • Promoted
    Front Desk FT

    Front Desk FT

    Planet FitnessDesoto, TX, US
    Full-time
    We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Agent

    Front Desk Agent

    Royal Lahaina ResortGrapevine, TX, US
    Full-time
    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.New York, Boston, Miami, San F...Show moreLast updated: 30+ days ago
    Front Desk Agent - Residence Inn Fort Worth, TX

    Front Desk Agent - Residence Inn Fort Worth, TX

    Palette HotelsFort Worth, TX, USA
    Full-time
    Quick Apply
    Essential Duties and Responsibilities.As a Front Desk Agent, hours of operation mid-shift and evening-shift.Assistance of Guests and Guest services to contribute to an overall exceptional experienc...Show moreLast updated: 30+ days ago
    • Promoted
    Guest Service Agent

    Guest Service Agent

    Sonesta International Hotels CorporationArlington, TX, US
    Full-time
    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering th...Show moreLast updated: 12 days ago
    • Promoted
    Front Desk Associate

    Front Desk Associate

    Pure BarreIrving, TX, US
    Full-time
    Pure Barre is more than just a workout; it's a way of life.We are focused on improving, strengthening, and transforming the lives of our clients and always welcoming dynamic talent.If you've got wh...Show moreLast updated: 30+ days ago
    • Promoted
    Job Front Desk Agent

    Job Front Desk Agent

    Highgate HotelsIrving, TX, US
    Full-time
    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.New York, Boston, Miami, San F...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Agent (Part Time)

    Front Desk Agent (Part Time)

    Highgate HotelsFort Worth, TX, US
    Part-time
    Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.New York, Boston, Miami,...Show moreLast updated: 9 days ago
    • Promoted
    Hotel Front Desk Associate

    Hotel Front Desk Associate

    TradeJobsWorkforce76002 Arlington, TX, US
    Full-time
    Bring your skills to our team as a Hotel Front Desk Associate, where you will handle orders, shipments, and basic inventory checks, provide friendly assistance to customers and team members, and wo...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Agent

    Front Desk Agent

    Atrium HospitalityCoppell, TX, US
    Full-time
    The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver e...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Agent

    Front Desk Agent

    Highgate HotelsGrapevine, TX, US
    Full-time
    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue a...Show moreLast updated: 30+ days ago
    • Promoted
    Service Desk Agent (Irving, TX)

    Service Desk Agent (Irving, TX)

    FotonaIrving, TX, United States
    Full-time
    Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leade...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Agent - Ashton Hotel

    Front Desk Agent - Ashton Hotel

    Remington HospitalityFort Worth, TX, US
    Full-time
    Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.Assist in pre-registration and blocking of reservations when necessary.Promptly, accur...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk- 2pm-10pm M-F

    Front Desk- 2pm-10pm M-F

    Planet FitnessHurst, TX, US
    Full-time
    Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors ...Show moreLast updated: 30+ days ago