Technical & Instructional Trainer

Job Description

Job Description

Description :

Fairway Corp , a leading provider of residential exterior home services and a Morgan Stanley Capital Partners portfolio company, is seeking an experienced Technical and Instructional Trainer to join our growing team. We deliver essential services like weed control and fertilization, alongside complementary offerings such as irrigation, pest control, and tree and shrub maintenance.

This position is responsible for developing, documenting and providing all training material and performing companywide training— including RealGreen, ServiceTitan, NICE, Sage Intacct, and Zoho and additional platforms —to ensure successful adoption and operational efficiency.

• Support implementation, testing, and optimization of RealGreen, ServiceTitan, NICE, Sage Intacct, Zoho, and related CRM / ERP systems.
• Manage version control and maintain a structured system documentation library.
• Conduct training needs assessments across departments to identify system knowledge gaps.
• Develop instructional materials such as training guides, quick reference sheets, e- learning videos, and process documentation.
• Deliver live and virtual training sessions to office, field, call center, operations, and leadership teams.
• Collaborate with system leads and business managers to ensure training content reflects current configurations and processes.
• Evaluate training effectiveness through feedback, performance metrics, and user adoption rates.
• Maintain an accessible repository of learning materials for ongoing user reference.
• Support new system releases, upgrades, or process changes with appropriate communication and training rollouts.

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Requirements :

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