Customer Service Representative (Hybrid-Marietta, Georgia)

Job Description

CAN Capital is seeking a highly skilled problem solver, with a keen eye for detail, who is passionate about providing world-class customer care to small business customers in a friendly and courteous manner. The Customer Service Representative will provide information to customers in response to inquiries about products and services along with explaining how to use account features and solve customer portal problems. The customer service representative will receive, document, and resolve customer complaints while building customer loyalty.

This is a hybrid position that requires office presence in Marietta, GA two days per week.

Responsibilities :

• Professionally handle incoming requests from customers and ensuring that the customers are attended to promptly and all their challenges are resolved without delay, via phone and email.
• Listen and respond to customers’ needs and concerns with empathy, building rapport and creating a strong bond and relationship with the customer.
• Thoroughly and efficiently gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
• Ensure that all policies and procedures, code of conduct and guidelines are strictly complied with.
• Make every interaction matter in pursuit of resolving customer issues on the first contact, elevating customer satisfaction, and building loyalty.
• Establish and promote cordial relationships with customers.
• Maintain a balance between company policy and customer benefit in decision-making.
• Escalate customer matters to designated departments for further investigation.
• Provide translation assistance to other departments as needed.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Process customer requests and account changes according to established department policies and procedures.
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken, into specified databases.

Requirements

Qualifications

Benefits

Ready to love where you work?

At CAN Capital, we believe your career should come with more than just a paycheck—it should bring purpose, flexibility, and benefits that truly matter .

From a fun, high-energy culture to day-one health coverage and a 401(k) with company match , we’ve built an environment where your growth, health, and engagement come first.

✅ Hybrid work & flexibility

✅ Generous PTO and Holidays

✅ Day-one health benefits

✅ 401(k) with company match

✅ Comprehensive health and financial protection coverage for you & your family

Join us and experience a culture built on energy, collaboration and leadership that values team members.

Requirements

Associate degree 2-4 years of Customer Service experience in financial services or Business to Business. Verbal and written fluency in English and Spanish