Customer Solutions Representative 2

MW Partners is currently seeking a Customer Solutions Representative to work for our client who is a well-known leading utilities company.

Responsibilities and duties :

• Validate customer account information using SAP and program databases (e.g. PV SBP MAR).
• Review submitted MSA applications for completeness and accuracy including model numbers diagrams and authorization forms.
• Identify and document deficiencies; escalate unclear or complex cases to program leads as needed.
• Issue service orders for approved applications and track installation status in PCI and PowerClerk systems.
• Respond to inquiries regarding application status eligibility and installation timelines.
• Conduct outreach to customers and contractors to resolve issues and gather missing documentation.
• Maintain professional and empathetic communication especially when handling escalations or sensitive matters.
• Collaborate with program managers meter technicians and operations teams to ensure smooth application flow and installation scheduling.
• Support senior specialists with administrative tasks and program-related reporting.
• Participate in team meetings and contribute to process improvement discussions.
• Use Microsoft Excel and other tools to track application statuses service orders and customer interactions.
• Generate reports and perform basic data analysis to support program performance and backlog resolution

Requirements

Desired Skills

For a confidential discussion or to find out more contact Snehita on or apply now.

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1