Community Team Leader

Community Team Leader

The Community Team Leader sets the tone for the store's community building and brings the Patagonia story to life. They lead the Retail Environmental Activism Program and the store's events programming, social media, and local email marketing. As part of the leadership team, they effectively direct and supervise team members on the sales floor to drive an impactful customer experience and lead employees in delivering impeccable customer service. This role is primarily a retail team leader with an average of 8 hours per week spent working on activism and marketing tasks, subject to change based on business needs.

What You'll Do :

• Community Engagement : Inspire the team to live Patagonia's purpose, both in the store and in the community. Use the store as a platform for learning and activism, collaborating with local sports and activism communities.
• Customer Service : Deliver best-in-class service by centering the customer in everything we do. Ensure Customer Experience Guides have access to all tools and resources to provide exceptional service.
• Activism : Maintain relevant processes and systems with the Activism Workbook, oversee product donations, tablings, and grants, and serve as a point of contact for local disaster relief or resilience programming. Motivate and manage the team's completion of their Activism Hours (18 per employee every calendar year).
• Marketing : Plan and execute events, maintain a consistent and engaging Instagram account, build and send monthly newsletters, and collaborate with the team to educate them on Patagonia's brand marketing campaigns.
• Leadership : Drive engagement, actively coach, identify and delegate daily priorities and growth opportunities for team members, and partner with other members of leadership to address them.
• Training / Hiring : Assist in hiring people who pursue interests related to our products and philosophy. Train fellow employees and support their development through coaching and feedback.
• Development : Use independent judgment to coach and develop the team on communication and ownership skills, support a steady feedback loop, and work to develop employees toward growth within their roles and passions.
• Product and Business Knowledge : Commit to learning about our products, including technical aspects, to support customer service. Seek out information about new products and business services.
• Warehouse : Process shipments, support physical inventory, and restock the sales floor. Assist with sale prep / breakdown, product transfers, donations, etc.
• Visual : Maintain visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor, etc.
• Security and Loss Prevention : Practice and support team members in security measures to prevent theft and handle safety situations. Report and resolve concerns quickly to maintain a safe and secure environment.
• Inclusion : Create a supportive, positive, respectful, and harassment-free work environment. Engage in company directives with a team mentality to support the company and personal goals of the team.
• Other Duties : Ensure accuracy in all POS operations and consistently execute all duties of a Customer Experience Guide alongside the team.

Who You Are :

Experience You Bring :

Physical Requirements :

Schedule :

Our stores are open seven days a week. The Main Line / Ardmore, PA Store current business hours are Sunday - Saturday from 10AM - 7PM. Business hours are subject to change. It is common for our shifts to begin and end up to two hours before and after business hours. As a team member, you are expected to be flexible to the business and team needs. Team Leaders are expected to support the opening and closing of our stores and have a minimum availability of one opening shift and one closing shift per week, ensure staff required lunch and rest breaks are accommodated, and as business needs be available outside store hours to support the store.

Schedules can vary week-to-week, but we are committed to supporting a healthy work-life balance while meeting customer needs. Store work schedules are posted three weeks in advance to give employees the opportunity to plan. You must report to work on time and align with other expectations in our Attendance Policy.

Employee Conduct :

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors. Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.