Senior Manager Clinical ExperiencePort Charlotte, FL

Regional Patient Experience Manager

Every day, our fellow team members show up to work, unified by one shared mission : Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

The role you'll contribute :

The Regional Patient Experience Manager is responsible for directly managing the operations and improvement program of AH Patient Experience, with assignment to a specific campus or multiple campuses. Working with AH Patient Experience and Campus Leadership, the manager develops and implements strategic best practices in the most effective manner across the region. This role provides senior level consulting and coaching to executives, middle and front-line leaders in the best practices for patient experience, requiring solid knowledge of functional best practices and critical thinking related to how to best influence the field in process improvement. Additionally, this position leads or participates in the planning of regional and major system events including conferences and strategic forums. As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts. This role works with the Chief Nursing Officer and AH headquarters to manage the site visit program for assigned campus(es), leveraging Press Ganey Advisor resources to provide appropriate education. This position serves as a change agent for AdventHealth and requires strong experience in process improvement, along with a proven track record of leading others in the improvement of patient experience.

The value you'll bring to the team :

Working with other campus-based managers, manages the patient experience program for the region, demonstrating strategic planning capabilities and negotiation skills.

Works closely with executive leaders at assigned campus to ensure that we are most effectively meeting the needs of each facility and regional progress as a whole, while creatively leveraging limited resources.

Effectively manages the consulting and coaching program to best leverage both self and external coaches / advisors with the most effective coverage at assigned campus(es). Evolves coaching models as necessary to best meet needs and drive improvement.

Actively participates in strategic planning for patient experience in the region and system-wide.

Demonstrates strong project management skills, and effectively develops and monitors project workplans to completion.

Qualifications : Bachelor's Required

5 Work Experience Required

Registered Nurse (RN)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.