Retail Supervisor l Parks Ground

Job Title

Omni Oklahoma City Hotel is seeking an energetic Retail Supervisor to join the team of this upscale hotel.

Responsibilities

The responsibilities include :

• Managing and overseeing all Rarebird associates and activities.
• Proactively working to improve the Rarebird experience for guests.
• Helping in the process of interviewing and selecting job applicants as well as supervising, disciplining, and giving performance evaluations for retail department employees.
• Scheduling staff and completing payroll records in accordance with budgeted guidelines.
• Conducting and scheduling vendor training to provide product information on lines sold in designated outlets.
• Approaching all encounters with guests and associates in a friendly, service-oriented manner.
• Being thoroughly acquainted with all technical equipment to fully utilize its capabilities and extend efficient services to hotel guests.
• Creating a selling culture through sales training and weekly performance feedback. Monitoring weekly and monthly sales performance guidelines for each Sales Associate to ensure they are achieving budgeted sales objectives.
• Coaching, counseling, and disciplining staff as needed.
• Participating in monthly physical inventories for designated outlets including coordination of staff and resolution of variances and accountable for results with store supervisor.
• Making recommendations to Director of Rooms during annual budget preparation and during monthly forecasting exercise.
• Analyzing product performance. Making recommendations to Director of Rooms regarding current stock levels and new trends or product lines appropriate for designated outlets.
• Working closely with Engineering to maintain proper mechanical operation and report any problems found in the Retail areas.
• Being responsible for the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department-related materials and assets, according to standards to ensure smooth operation.
• Overseeing the cleanliness and coordinating special requirements with Housekeeping, Laundry, Stewarding, and Engineering.
• Responding properly in any hotel emergency or safety situation.
• Adhering to all policies regarding employee purchases.
• Following proper procedures for all logs, receipts, and returns.
• Following proper procedures for accepting credit card, checks, cash, rooms charges, and holds.
• Not leaving merchandise unsecured.

Qualifications

The qualifications include :

Omni Hotels & Resorts is an equal opportunity employer - vets / disability.