Loan Operations Specialist

Scope of Job :

This position provides support to the Loan Operations area by assisting with loan servicing and maintenance while meeting the bank's compliance and documentation quality standards.

Incumbent will perform high volume, time sensitive tasks that require a high degree of accuracy in accordance with established systems and procedures. Position requires a high level of customer confidentiality while providing information and assistance to authorized associates (internal customers).

Primary Duties :

Under the guidance of the Loan Operations Assistant Administrator, verify accuracy of information boarded on BankWest's mainframe system. Perform research and provide assistance in troubleshooting inconsistencies. Ensure timely importing of all related documents into OnBase.

Serve as backup for production functions as needed : Serve as backup for building loan documentation in Laser Pro and serve as backup for data input into Horizon.

Coordinate with Loan Operations Assistant Administrator to monitor bankwide hazard and flood insurance tracking, including any required insurance force placement.

Tax escrows – assist with requesting data from various states and counties to update payment requirements, assist with issuance of tax payments and service calls.

Escrow disbursements – serve as dual control reconciler for escrow checks issued through computer generated checks for payment of taxes and insurance.

Insurance escrows – serve as backup for updating insurance coverage and premium information, assist with issuance of insurance payments and service calls.

Bankruptcy – serve as backup for entering new data into logs, obtaining filing documents from PACER and saving to OnBase, and share court documents with branches as applicable.

Delinquent county tax payments – assist with Leretta data logging as needed.

Update and maintain SOPs for assigned tasks. Responsible for compliance with all laws and regulations pertinent to work performed. Adhere to bank policies and procedures along with all state and federal laws and regulations relevant to residential loans.

Secondary Duties :

Work as a team with departmental counterparts on planning and implementing assigned projects and products.

Participate on various committees and project teams as deemed appropriate by management.

Attend and actively participate in training offered.

Adhere to all applicable Policies and Procedures of BankWest organization.

Community involvement is strongly encouraged.

Other duties as assigned.

Requirements

Education :

A high school diploma or equivalent.

Experience :

2 years' experience in related field.

Knowledge and Special Skills :

Strong computer aptitude and typing skills.

Ability to work dependently and / or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.

Knowledge of bank loan operations.

Knowledge of bank compliance, regulation, and laws governing bank operations.

Ability to organize and handle multiple responsibilities while delivering quality external and / or internal Customer Service.

Strong interpersonal skills to ensure effective communication with external and / or internal customers.

Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.

Knowledge of banking terminology and procedures.

Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output.

Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards.

BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.