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Director, IT (Telecom) - REMOTE
Iowa StaffingDes Moines, IA, US4 days ago
Job type
- Full-time
- Remote
Job descriptionEducation : Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred). Experience : 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership. 5+ years in a senior management or director-level role overseeing large-scale, cloud-based UCaaS / CCaaS environments supporting 4,000+ agents. Technical expertise : Deep knowledge of cloud contact center technologies, UCaaS, VoIP, SIP, omnichannel routing, and collaboration platforms. Experience with AI, automation, workforce management, speech analytics, and CRM integrations. Familiarity with digital identity, authentication, and secure document workflow platforms. Strong grasp of observability, reliability engineering, and compliance frameworks in regulated industries. Leadership & interpersonal skills : Visionary leader with strong business acumen and the ability to translate complex technology into measurable outcomes. Exceptional communicator skilled at influencing across technical, operational, and executive teams. Proven track record of vendor and stakeholder management at enterprise scale. Strategic thinker focused on innovation, resilience, and customer experience excellence. Passionate about delivering trusted, human-centered, and technology-enabled communication experiences. Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.
Director of It (Telecom)
The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiencesensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for communication engineering, AI innovation, and digital identity enablement, driving measurable improvements in experience, efficiency, and trust across all engagement channels.
Key responsibilities include :
- Strategic leadership
- AI-driven contact experience & digital engagement
- Operations, engineering & service excellence
- Security, compliance & risk management
- Leadership, culture & talent development
Job qualifications and skills :
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V. Pay Range : $117,731 - $275,491 / ANNUAL
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Director It • Des Moines, IA, US
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