Data Center Technician 2

Job Description

Daily Job Duties :

Hardware installation and decommission of enterprise servers and cabling infrastructure.

Fix and repair of data center hardware and networking infrastructure within Service Level Agreements (SLA).

Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.

Landing racks, cabling, power up and handoff of servers to internal provisioning teams.

Handle daily work through internal tooling systems such as JIRA and Confluence.

Performs moderately complex problem solving with some assistance and guidance

Documentation of activities and strict alignment to SOP's

Inventory process : Receive, track, and ship data center equipment as needed.

Install, label, and fix fiber / copper / telecom cables as well as patch panel systems.

Understand, interpret, and alignment to local site requirements.

Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s).

Provide on-call emergency support at pre-determined times.

Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.

Support and receive direction from senior team members.

Standard assignments are accomplished without assistance by exercising judgement within defined policies and processes to determine the appropriate action

Works on problems of moderate scope where analysis of situations of data requires a review of a variety of factors

Developing professional expertise, applies company policies and procedures to resolve a variety of issues

Career Level - IC2

Requirements :

Knowledge of server / storage / network hardware systems and components.

Excellent time management skills.

Detail-oriented with excellent organizational skills.

Be a good team player.

Strong interest in learning new DC concepts and technology.

Dependable and trustworthy.

Able to work alone and as part of a team

Must be able to lift up to 50 lbs.

Able to climb a 9 ft ladder.

Strong verbal and written communication skills.

Shift schedule that rotates. Includes nights, weekends and holidays.

IT Hardware Concepts knowledge (RAID, Linux / Unix, CLI, etc.)

Good computer skills

Able to stand and walk for extended periods of time

Able to work 10-12 hour shifts

Any experience with mainstream ticketing systems is a plus

Willing to travel as required

Client experience is preferred

Note : This is a 24 / 7 / 365 position on-site in Phoenix, Arizona, and includes day / night shift, weekend and holiday work with occasional travel based on business requirements. This position will also require consent to the processing of biometric data for identity verification and access control.

Preferred Qualifications

2-year or 4-year degree or relevant work experience

2 Years of Data Center Experience; 1 year of development

Linux administration knowledge / Ability to run Linux commands

Data center networking knowledge.

Experience in Data Center Infrastructure projects.

1 year+ experience in Structured Cabling Copper / Fiber and testing of cables.

1 year+ experience in Cooling and Electrical systems concepts inside the data center.

Experience in repairing and working on Oracle servers is nice to have but not required.

Employment for all candidates is contingent upon passing a background check.

Does this sound like you? If so, we hope to meet you!

Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, green card or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.

Responsibilities

Monitor the fundamental server / network capacity. Determine the characteristics of a problem and either resolve the problem immediately and / or record, escalate, and track the problem through to closure and to the customer's satisfaction.

Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US : Hiring Range in USD from $27.07 to $54.13 per hour; from : $56,300 to $112,600 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following :

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee / Spouse / Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.