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Controls Service Engineer

Controls Service Engineer

Paladin ConsultingPeachtree City, GA, US
3 days ago
Job type
  • Full-time
Job description

Job Description

Job Title : Service Engineer

Work Location : Atlanta, GA Metro

Duration : Full Time

Education / Experience Required : Bachelor's degree in mechanical, electrical or similar engineering track OR equivalent industry experience

Responsibilities :

Service and Support – 80%

  • Perform regular inspections, maintenance, and software updates of control systems
  • Identify and address system malfunctions or inefficiencies
  • Implement system upgrades and enhancements to improve efficiency and performance
  • Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems
  • Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
  • Promptly respond to incidents, outages, and service disruptions to maintain SLAs
  • Collaborate with technical teams to resolve critical incidents quickly and efficiently

Project Support – 15%

  • Instrumentation & Electrical Design
  • Create instrument lists by examining P&ID drawings
  • Compile submittal and procurement documentation for controls and instrument hardware
  • Provide technical support for service technicians
  • Inspect completed support requests
  • System Design and Configuration
  • Participate in customer design review meetings
  • Assemble development system using project hardware and computers
  • Configure user interface and HMI screens
  • Configure DDC, PLC and / or DCS control algorithms
  • Draft system documentation from templates
  • Assist is customer demonstrations and acceptance testing
  • Configure networks to interface with equipment.
  • Onsite System Startup
  • Works in a supervised role and / or with a team at a customer site
  • Install project software and configuration onto site systems
  • Participate in point-to-point loop checks
  • Perform instrumentation and software calibration and tuning
  • Participate in functional tests of all systems
  • Troubleshoot installation discrepancies
  • Program field modifications as required
  • Assist with developing commissioning test plans and documentation updates / redlines
  • Assist with developing training documentation / presentation on operations and maintenance of system
  • Sales Support – 5%

  • Serve as a technical contact for customers
  • Support sales teams during customer meetings
  • Identify future sales opportunities with customer contacts
  • Maintain relationships with existing customers
  • Working Conditions

  • Position is subject to on-call rotation schedule.
  • During on-call rotation assignment, individual is available 24 / 7 for an assigned period to respond to customer calls.
  • Position requires travel to customer facilities for maintenance, troubleshooting, and installation activities.
  • Presence at customer locations and travel required. Variable by geographical location.
  • Skills & Qualifications :

    Demonstrated understanding of at least one applicable controls platform :

  • Controls Experience : Tridium : Niagara N4
  • Distech : Experience with BACnet and LON Distech controllers, Eclypse Controllers
  • Johnson Controls : Facility Explorer or Metasys controllers
  • Siemens : Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
  • Rockwell : FactoryTalk Suite, RS Logix / Studio 5000, familiarity with PlantPAx DCS
  • Other useful technologies include : Scripting languages (VBA, Python, etc.)
  • Knowledge of Kepware OPC server, ThinManager, VMware is preferred.
  • HVAC Experience Preferred :

  • Basic understanding of HVAC systems in large building automation systems.
  • Understanding of sequence of operations and P&IDs for HVAC and plant utilities.
  • Experience with functional testing, including the ability to create, maintain, and execute test plans.
  • Experience with specifying instrumentation and control valves for HVAC systems
  • For more information or to view other opportunities, visit us at www.paladininc.com.

    Paladin Consulting is an EEOC employer.

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    Control Engineer • Peachtree City, GA, US