Customer Experience Representative

Become a member of the PACK!

Objectives :

• Regularly and confidently manage a large volume of inbound and outbound communication, via ZenDesk, with comprehensive knowledge, compassion, and efficiency
• Identify and address customer and client needs, with a goal of total satisfaction in the least amount of time
• Meet customer experience department targets, both individually and as a team
• Follow company and team guidelines and procedures for communications with minimal supervision, effectively taking ownership of your role
• Take the initiative to recommend improvements to company processes for efficiency, or share new ideas, leaving your paw-print on our growing company
• Provide cross-departmental support through special projects, as needed, with little impact on your existing duties in CX

Essential Job Functions :

Responsibilities :

Qualifications :

About PetScreening

Our Vision :

PetScreening strives to be the global leader for pet screening and animal validation. We want to make the world more pet inclusive no matter where you live, work, play, or stay.

Our Mission :

PetScreening advocates responsible pet ownership and helps validate legitimate assistance animal accommodation requests.

What We Do :

PetScreening is the fastest growing pet-property tech SaaS company. We help property managers and housing providers manage residents' pets and assistance animals (service animals / emotional support animals / companion animals / etc.). Our proprietary screening platform adds an additional layer of liability protection by having a standardized process when dealing with household pets and assistance animals.

Our Culture :

PetScreening has a pet-friendly office located in the heart of the Merino Mill in Mooresville, NC (Lake Norman area). Our large office provides space for independent, team, and large group collaboration within several different types of work spaces. Our casual office environment encourages our employees to bring their pets to work. We offer a hybrid schedule, which includes select optional remote work days allowing our employees to work hard while having fun.

Benefits Offered :

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