Field Support Specialist -Grundy and LaSalle County

Job Description

Job Description

Our company helps seniors who are living with chronic illnesses to LIVE OUT LOUD — to wake up each day feeling valued, supported, and empowered, no matter what their medical diagnosis says. You know those seniors who think life has slowed down for good? Yes, those ones. We help them get stronger, regain confidence, and rediscover joy in everyday living.

Because we’re expanding to Grundy and LaSalle Counties with a brand-new office in Morris, we’re looking for a versatile, dynamic, and relationship-driven team member who thrives on connection, compassion, and purpose.

Our clients are retired executives, professionals, and families who value excellence and integrity. Our mission is to redefine aging in place through nurse-practitioner–led care that promotes independence, preserves dignity, and eases the burden of caregiving.

Key Responsibilities

1. Client Onboarding & Start of Care

Meet new clients in their homes, complete intake assessments, set expectations, and launch care services with warmth and professionalism.

2. Relationship Building & Community Outreach

Serve as the local face of our company—attend networking events, community fairs, and senior resource meetings to build trust and visibility in Grundy and LaSalle counties.

3. Recruitment & Onboarding Support

Assist with hiring, interviewing, and onboarding new caregivers to ensure we build a strong, compassionate Morris team.

4. Quality Oversight & Field Support

Support clients and caregivers during the first weeks of service to ensure smooth transitions and high-quality care experiences.

5. Administrative & After-Hours Support

Help with scheduling, documentation, and communication; participate in the on-call rotation (one week every 4–6 weeks).

The Ideal Candidate

We are looking for someone who is :

• ???? Genuinely passionate about older adults and believes in helping them live their best life
• ???? Outgoing and personable , with excellent communication and networking skills
• ???? Self-motivated, detail-oriented, and solution-driven — able to think on your feet
• ???? Interested in growth , leadership, and geriatric wellness
• ???? Comfortable managing both people and processes
• ???? Flexible and able to adapt to the changing needs of a growing company
• ???? A strong team player with a heart for service and community

Requirements

Valid driver’s license and reliable transportation

Must pass background, alcohol, and 10-panel drug screening

Comfortable using technology for scheduling and communication

Availability to work flexible hours, including occasional evenings or weekends for events

Why Join Us?

You’ll be part of a mission-driven organization where compassion meets professionalism. We offer :

Competitive pay

Opportunity for advancement into leadership roles

A supportive, faith-inspired work culture that values balance, integrity, and excellence

If you are ready to make an impact in the lives of seniors and families while helping us build something extraordinary in Grundy and LaSalle counties — we want to meet you.