Flexible Remote Customer Support Agent (Set Your Own Schedule!)

Job Description

Are you looking for a flexible, work-from-home opportunity? Join our team as a Remote Customer Service Representative and help support customers of various clients! This is the perfect role for self-starters who have a passion for helping others and thrive on setting their own schedule, including evening and weekend hours.

What You’ll Do (Your Day-to-Day)

Be the Primary Contact : Handle both inbound and outbound calls to provide compassionate support to a diverse clientele.

Customer Advocacy : Provide excellent customer service, ensuring all questions and concerns are addressed thoroughly and accurately.

Data Entry : Accurately enter caller information into our database while maintaining a seamless conversation flow.

Follow-Up : Conduct necessary follow-up with customers to ensure total satisfaction.

Goal Setting : Meet and exceed performance metrics to qualify for exciting advancement opportunities.

Key Requirements

High school diploma or equivalent.

Strong verbal communication skills and a passion for helping people.

Basic computer skills, including Microsoft Office proficiency.

Availability : Ability to work flexible hours, including evenings and weekends, to set your own schedule.

Reliable internet connection and a dedicated, quiet workspace .

Benefits & Compensation

Work from the comfort of your home.

Starting pay of

$12–$15 / hour (with increase opportunities).

Opportunities for advancement based on performance.

Supportive team environment.

Requirements

High school diploma or equivalent Strong verbal communication skills Reliable internet connection and a quiet workspace Basic computer skills (Microsoft Office proficiency) Ability to work flexible hours, including evenings and weekends (set your own schedule) Technical Requirements (MANDATORY to begin work) : Windows 11 OS Minimum 16 GB RAM (desktop or laptop) No Chromebooks or Apple computers Dual monitors (not needed at time of application) Noise-canceling USB headset (not needed at time of application) Hardwired internet connection (not needed at time of application)