Patient Education Program Manager

Overview

General Purpose of Job : Reporting to the Director of the Center for Professional Development and Practice, the Program Manager will be accountable for and manage the development, implementation and ongoing maintenance of programs, projects and events based on current system and department needs. The position involves proactively leading assigned projects by creating project timelines, identifying key stakeholders, establishing milestones and additional resources needed to successfully complete the work. The position requires the management of internal / external relationships and processes to successfully implement projects and identify issues that may stall projects.

Responsibilities

• Maintains utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Provides oversight and facilitation for planning, execution, scheduling, definition of project scope, cost / budget development and project tracking for resources and tasks.
• Tracking of project progress and communicating status to ensure all impacted parties are aware of the progress.
• Organizing and facilitating meetings and presenting to various internal and external parties.
• Leads key stakeholders through various stages of projects by development of timelines, tracking of action items and deliverables expected by the stakeholders.
• Soliciting and evaluating internal and external customer feedback for process improvement.
• Identifying gaps and recommended enhancements related to new and / or existing services and workflows based on broad view of the organization.

Qualifications

Details

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