Strategic Account Manager

Strategic Account Manager

We're seeking a passionate Strategic Account Manager to maximize client value and serve as the primary point of contact for a portfolio of school districts in an assigned territory. You'll oversee the relationships and strategize with our district partners to ensure both retention and growth, while delivering a delightful client experience.

Key Responsibilities

• Client Relationships : Establish trust and rapport with clients, demonstrating a deep understanding of district needs and initiatives
• Solution Optimization : Leverage insights to maximize potential of Lightspeed Systems' products for clients
• Oversee Account Planning : Lead planning meetings with key stakeholders and serve as a thought partner for clients
• Renewal and Growth Management : Anticipate needs, mitigate risk, and position accounts for expansion.
• Cross-Sell Solutions : Identify and close opportunities for expansion and cross-sell, tracking all stages of the sales process in the CRM
• Manage At Risk Relationships : Mitigate client cancelation requests and coordinate with necessary cross-functional teams to identify opportunities to save the renewal, resolve client issues, and help drive retention
• Performance Analysis : Evaluate client health, interpret data, forecast risk, renewal, and expansion within client portfolio
• Evaluate Client Health : Navigate, interpret, and leverage internal tools to measure and report on client experience, account health, product utilization, consumed content, and realization of value drivers
• Manage Escalations : Take corrective actions in a timely manner based on this visibility and make recommendations to help clients be more successful
• Data Accuracy : Maintain accurate data in the CRM, such as client contact information, licenses, pricing, and special agreements

About You

The following knowledge, experience, skills, abilities, and key behaviors are preferred or required to perform this job :

This role will require travel for client meetings, industry events, and occasional team gatherings

At Lightspeed Systems, you'll be part of a dynamic team shaping the future of education technology. Join us in our mission to create safer and more effective digital learning environments for students worldwide.