Operations Leader

Solutions Leader On Duty

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

As a Solutions Leader on Duty, you'll ensure the efficient and effective operations of the Pet Care Center to meet the needs of the guest and their pet / s. You'll work to ensure all partners are providing each guest with the best experience possible by helping them find and purchase animals, supplies and services. You'll work the cash register and ensure that our merchandise is properly stocked and priced, as well as assist in leading aspects of the Pet Care Center's business in accordance with Petco operational standards and safety procedures. You can excel in this role by exhibiting a passion for the welfare, health, and proper care of animals as well as being a positive partner within the whole Pet Care Center team.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Be a role model within our selling model and support guest interactions as needed.
• Have a strong interest in animal welfare.
• Complete and apply training programs to maintain a high level of expertise of their role.
• Coach partners around guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets.
• Process register transactions in a way that creates a great experience for each guest.
• Supports the overall Omni Guest Experience for the Pet Care Center through execution as well as training and coaching partners to include : BOPUS, Loyalty Programs, Ship-from-store, and Endless Aisle.
• Functions as Leader on Duty for supporting for supporting Pet Care Center execution, training, communication and maintenance of company initiatives, pet care, legal compliance, policies, procedures, safety practices, and promotions.
• Supports the ongoing replenishment and brand standards in partnership with the operations team within the Pet Care Center
• Promote a positive leadership culture of teamwork, inclusion, and collaboration.

Other essential duties include utilizing selling behaviors, contributing to a safe environment, being a part of a collaborative culture, and engaging in your career.

Basic qualifications include a minimum high school diploma (or its equivalency i.e. GED), proficiency in mathematics, and above average communication skills. In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care. Good interpersonal and verbal communication skills are necessary due to the nature of interaction with the public and other partners and leaders within the store.

In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of mathematics and basic accounting relationships and exhibit exceptional communication skills.

Supervisory responsibility includes ensuring partners are providing quick and courteous service to all guests throughout the Pet Care Center, maintaining high merchandising standards, ensuring the Pet Care Center is opened and / or closed in accordance with established P&Ps as it applies to SFS operations, ensuring proper Pet Care Center attendance processes are being maintained, and adhering to and promoting established safety procedures for partners, guests, and pets.

The majority of job duties are conducted indoors, although customer carryouts and veterinarian visits will require that an employee leave the store briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from not following procedures. Ability and willingness to a flexible schedule including evenings and weekends to meet store needs.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.