Software Support Engineer

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Section 1 : Position Summary

As a Software Engineer at Ascensus, you will be part of a high-energy, collaborative team focused on delivering innovative software solutions using modern engineering practices - including unit testing, source control, continuous integration, automation, and design patterns.

In this role, you will leverage your expertise in C# and the .NET framework to design, develop, and maintain scalable applications, including customized extensions for content capture and storage platforms such as Kofax . You will also be responsible for modernizing legacy systems , including the migration of VB6 applications to .NET 4.5+ .

Passion for quality code, technical excellence, and continuous improvement is essential. You'll be part of an agile team empowered to solve complex business challenges through automation, efficiency, and rapid delivery pipelines.

Section 2 : Job Functions, Essential Duties and Responsibilities

• Responsible for protecting, securing, and handling all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Demonstrate Ascensus' Core Values - People Matter, Quality First, and Integrity Always® - in all daily actions, fostering our I-Client service philosophy.
• Translate application storyboards and use cases into functional, scalable, and maintainable software solutions.
• Design, develop, test, document, and maintain efficient .NET applications using C# , ASP.NET , and related frameworks.
• Develop custom extensions and enhancements for Kofax applications to improve content capture and document processing.
• Identify, design, and implement solutions to improve application performance, scalability, and responsiveness.
• Diagnose and resolve production issues in a timely manner in accordance with Service Level Agreements (SLAs).
• Participate in the full Software Development Life Cycle (SDLC) , including requirement gathering, architecture design, implementation, testing, deployment, and support.
• Support people and process improvement strategies for the organization.
• Migrate and modernize legacy systems, including VB6 to .NET 4.5+ conversions .
• Develop and consume web services (REST / SOAP) and integrate them with existing applications.
• Collaborate closely with other developers, QA engineers, DevOps, and support teams to ensure smooth deployment and continuous operation.
• Apply automation, continuous integration, and deployment (CI / CD) practices to streamline releases.
• Utilize AI tools to automate workflows, enhance productivity, and integrate intelligent features in application development.
• Leverage containerization tools such as Docker or Kubernetes to support scalable deployment architectures.
• Engage in design discussions with both technical and non-technical stakeholders.
• Assist in estimating, sprint planning, and Agile ceremonies as part of a Scrum team.
• Perform other related duties and projects as assigned.

Section 3 : Experience, Skills, and Knowledge Requirements

3+ years of professional software development experience in small to medium-scale business environments.

Proficiency in C# , ASP.NET , .NET Framework 4.5+ , and related technologies.

Strong analytical and problem-solving skills.

Supervision

The national average salary range for this role is 100-120k in base pay, exclusive of any bonuses and benefits.This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include : 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com / #Benefits.

We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note : For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and / or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").