Shelter Case Manager

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The Salvation Army Midland Division Shelter located in Jefferson City, Missouri, is looking for a Case Manager! This is a full-time position with starting rate of pay at $20 / hour. This position offers generous time off which includes 14 days paid holidays, sick time, personal days, and a floating holiday PLUS vacation. Full-Time employees are eligible to participate in Group Voluntary Life (based on age and smoking status). Company funded pension after 1 year of employment, optional 403b, and additional benefits can be purchased.

This position is expected to advance and support the Mission of The Salvation Army. Manages client cases in the Center of Hope Emergency Shelter and HUD Permanent Housing Programs. Position must perform duties in compliance with all active funding requirements and may be involved in reporting to grants funders. In the Shelter Director's absence, provides oversight of the program.

Job Responsibilities

The Case Manager is responsible for providing comprehensive case management services to clients of the Emergency Shelter and Permanent Housing Program. This includes conducting initial assessments, developing individualized goal plans, and supporting clients in achieving greater self-sufficiency.

Key responsibilities include :

Client Assessment & Planning

Conduct intake interviews and assessments to identify client needs and determine program eligibility.

Develop, implement, and monitor individualized case management plans, updating goals and progress notes regularly.

Encourage and support clients in accessing community resources and services.

Case Management & Client Support

Provide direct case management services to clients, including referrals to appropriate agencies for housing, medical, employment, education, and other supportive services.

Monitor client participation in employment and savings programs, therapeutic duties, and life skills development activities.

Assist with resolving client issues, participate in case conferences, and provide leadership support in the absence of the Shelter Director.

Program Coordination

Coordinate the HUD Permanent Housing Program, including client intakes, approvals, housing inspections, and funds management.

Facilitate and / or arrange life skills groups, workshops, and supportive programs designed to improve client functioning and remove barriers to permanent housing.

Compliance & Documentation

Maintain accurate and timely documentation in compliance with contracts, policies, grant requirements, and Salvation Army practices.

Enter client data into HMIS and ensure data quality.

Track and report program statistics to the administration office and other stakeholders as required.

Collaboration & Professional Conduct

Network with community agencies to strengthen referral partnerships and maximize client resources.

Participate in staff meetings and team collaborations.

Maintain confidentiality, uphold Safe From Harm guidelines, and demonstrate professionalism in all interactions with clients, staff, and community partners.

Foster a positive and respectful work environment through courteous, solution-focused communication and behavior.

A complete job description will be furnished at the time of interview.

Minimum Qualifications

Requires a bachelor's degree in social work, psychology, or other related field, accompanied by at least one year of work experience in human service delivery, administration, or management. Combination of education and experience may be considered. Ability to work with diverse and challenging personalities is essential. Must demonstrate good verbal and written communication skills and capable of enter and retrieve data from a computer. Proficient with Microsoft Office WORD, EXCEL, and email applications. Ability to relate to people in a courteous and professional manner / good interpersonal skill. Requires good organizational skills with the ability to handle multiple tasks at the same time. Must be a team player, a self-starter and perform well with minimum supervision and demonstrate ability to think independently and exercise sound judgment. Requires a high level of confidentiality. Valid driver's license and pass TSA MVR check, required. Must participate in HMIS and SIMS training and be certified for data entry into HMIS & SIMS within 60 days of employment, preferably within 30 days. Willingness to continue educational skills as necessary for job performance.