Individuals in Custody (IIC) Services Supervisor

General Overview

Under the direction of the Director and Deputy Director of Individuals in Custody Services, the Supervisor shall be responsible for overseeing all daily services and assistance provided by the Correctional Rehabilitation Workers (CRWs), Law Librarians, Administrative Assistants and/or Clerks within designated Individual in custody housing units and the central administrative office. The Supervisor shall perform the duties of the Deputy Director in his/her absence.

Key Responsibilities and Duties

Responsible for the oversight of assigned Correctional Rehabilitation Workers including their handling and processing of all requests and grievances, lobby calls, wake orders, etc.

Ensure staff compliance with all department policy and procedures.

Utilize troubleshooting techniques to trace and resolve conflict.

Encourage a work environment which fosters rapport among all staff, outstanding department representation and a high standard of achievement.

Provide referrals and other assistance to various outside agencies (i.e. courts, police departments, state prisons, child welfare, social security, etc.)

Recommend procedures, policies, systems, and organizational efficiencies designed to improve operations and quality of services.

Work closely with the Director, Deputy Director, and other Supervisory Staff in developing programs and services designed to improve the lives of the detained population.

Knowledge, Skills, and Abilities

Ability to establish program objectives and introduce new and meaningful program initiatives.

Ability to communicate with support staff and routinely review levels of productivity and quality to ensure program stability and advancement.

Develop, maintain, update, and conduct regular assessments of reports which track the quality and consistency of detainee services.

Interface with other department heads as well as outside resources for the purpose of meeting individual in custody service goals.

Make sound decisions regarding employee assignments and other staffing matters. Initiate, administer and recommend employee discipline.

Provide advisement and direction to support staff concerning operational matters.

Ability to multi-task and shift priorities with ease.

Ability to independently manage workload with minimal direct guidance and supervision.

Excellent attention to detail with the ability to proof, transcribe and cross reference data from computer screen and documents.

Good knowledge of basic language skills, including punctuation and grammar and the application to business forms, letters, and records.

Ability to identify and maintain files and records, according to various methods.

Good communication skills, ability to convey information and explain or describe basic office policy and procedure to others in person or by telephone; ability to receive, understand and respond to routine inquires and information offered by individuals in custody, staff, and visitors.

Ability to exercise good judgment in determining when problems require the assistance of senior personnel.

Minimum Qualifications

Graduated from an accredited college or university with a bachelor’s degree.

Possession of a minimum of two (2) years of professional work experience in social work, social science, education and/or in a legal setting.

Possession of experience as a Correctional Rehabilitation Worker or Law Librarian.

Possession of a current commission as a Notary Public and/or an “approved” pending application.

Proficiency in Microsoft Word, Excel, and Outlook. Familiarity with databases and other technology preferred.

Ability to walk long distances or stand for extended periods of time throughout the course of the assigned shift.

Availability to Work Shift: 7am-3pm or any work shift, including days, afternoons, or evenings; must be capable of working Holidays and weekends; must be capable of working mandatory overtime, as required.

Availability to Work Detail 1: Monday thru Friday or any work detail, including days, afternoons, or evenings; must be capable of working Holidays and weekends; must be capable of working mandatory overtime, as required.

Preferred Qualifications

Graduated from an accredited college or university with a master’s degree.

Program development and implementation experience.

A thorough knowledge of basic elementary principles and methods of social work, insight into individual and group behavior, acquaintance with laws governing the establishment and operation of the Department of Corrections, familiarity with municipal and state criminal codes and procedures and knowledge of basic penal management security.

Bilingual preferred.

Previous completed an internship with Cook County Sheriff’s Office.

The duties listed are not set forth for purposes of limiting the assignment of work. They are nottobeconstruedasacompletelistofthemanydutiesnormallytobeperformedunderajob title or those to be performed temporarily outside an employee’s normal line of work.

**ArticleEE,Civilian SelectionProcess,oftheSheriff’sEmployment Action Manual (SEAM), applies to this employment process and can be found at the followinglink:

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Pleasenotethattherearenoremotejobopportunities, allpositionsarelocated onsite.

AllCookCountySheriff’sOfficeemployeesmustapplyontheinternalemploymentpage to be considered; the application may be accessed via the SheriffNet site on the Human Resource page.

*Note:AllInternalApplicantsaresubjecttoCookCountyPromotionalsalaryrulesif selected.

ICertifythatnoPoliticalReasonsorFactorswereconsideredinanydecisionImadeoraction I took related to this Employment Action.Further, I do not know of or have any reason to believe that anyone else considered or took action based on Political Reasons or Factors with respect to this Employment Action.

EEO Statement

TheCookCountySheriff’sOffice is an equal opportunity employer andprohibitsallunlawfuldiscriminationinitshiringand promotional process. The Cook County Sheriff’s Office employment decisions will not be based on race, color, ancestry, religion, national origin, age, gender identity, sexual orientation, family or parental status, disability, genetic information, or any other basis prohibited by applicable law.

Benefits

HealthInsuranceProgram–Healthinsurancecoverageincludesmedical,dentalandvision care and is available for an employee and his/her eligible dependents.

Holidays–Thirteen(13) HolidaysaregrantedineachFiscal Year. Employees who are active at the beginning of the fiscal year (December 1st) also qualify for a floating holiday.

SickLeave–Grantedsickleaveisearned andaccruedattherateofone(1)dayforeachmonth of service and may be accumulated up to one hundred and seventy-five (175) working days.

Vacation Leave – Granted Vacation leave is earned and accrued, with employees having the opportunitytoaccruefifteen(15)dayswithintheFiscalYear;Vacationleaveaccrualsincrease based on an employee’s anniversary date of employment.

LifeInsurance–Basictermlifeinsurance,equaltoone(1)timetheemployee’sannualsalary,is offered to every employee at no cost and the employee may elect to purchase supplemental coverage.

PensionPlan–EmployeescontributeintotheCookCountyPensionFundandearnaprescribed percentage for each year of service; employees may be eligible for an annual annuity after ten

(10)yearsofserviceanduponreachingacertainagebasedonwhentheemployee started employment.

DeferredCompensationProgram–Employeesmayelecttoenrollinadeferredcompensation plan, a tax deferred plan which may be used as a supplemental retirement option.

The 2025 Cook County Employee Benefits Overview can be viewed at:

Benefits Overview (EBO)_County.pdf

DrugandAlcohol-FreeWorkplace

ItisthepolicyoftheCookCountySheriff’sOfficetoprovideadrug-andalcohol-free workplace for all members.

It is imperative that all Sheriff’s Office members are capable of devoting constant and uninterrupted attention to the performance of all assigned duties without risk to safety and securityforthemselves,othermembers,orthepublic.Toensurethegoals ofthispolicyaremet, all Sheriff’s Office members shall be subject to drug and alcohol testing, whether mandatory, random, or based on reasonable suspicion.

*Must be legally authorized to work in the United States. *

This position requires successful completion of post-offer tests, which may include a background check, drug screen and/or medical examination. Falsification of any information in the application process will result in disqualification and ineligible for appointment to, or employment in, a position in the County service for a period of five years. For current Cook County Sheriff’s employees, such falsification may result in discipline, up to and including termination, and ineligible for appointment to or employment in a positionin theCounty service for a period of five years. See Cook County Code of Ordinances, Article II, Sections 44-54 Unlawful Practices Relating to Employees and Employment - Penalty, 44-56 Political Discrimination; Cook County Employment Plan, Section V.N. Pre-Interview License and Certification Verification; Supplemental Policy No. 2014-2.13 Ineligible for Rehire List; and Cook County Personnel Rules 3.3(b) (7) (8) (18).

Sheriff’s Employment Action Manual (SEAM)

TheCookCountySheriff’sOfficehiring processisgovernedby the Sheriff’s Employment Action Manual (SEAM) which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. Cook County Sheriff’s officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or FactorsbeingconsideredinthehiringprocessofNon-Exemptpositionsareobligatedtoreferthe complaint to the Cook County Sheriff’s Director of Compliance. If the Cook County Sheriff’s Director of Compliance sustains allegations of Political Reasons or Factors being considered, the Cook County Sheriff’s Office will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.”

The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the Cook County Sheriff’s Office hiring decision.