Customer Experience Journey Manager

A company is looking for a Customer Experience Get Journey Manager to lead the onboarding experience for customers.

Key Responsibilities

Define the Get / Install and 90-day vision with success metrics and build a roadmap for execution

Maintain a prioritized backlog and lead agile delivery with cross-functional teams

Utilize customer and data insights to diagnose issues and improve the onboarding process

Required Qualifications

6+ years in product, customer experience, or operations with order-to-install journey ownership

Fluency in operations and funnel analytics, with SQL / BI experience preferred

Experience with AI and automation in scheduling, routing, and proactive support

Strong cross-functional leadership skills and ability to make timely decisions

Customer-focused with a collaborative and change-oriented mindset