Onboarding and Training Specialist

Job Description

Job Description

WHO ARE WE

Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism's contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.

OUR WORK MODEL

Hybrid : This is a hybrid role, requiring you to work from our Boston office 2–3 days per week, with flexibility to work remotely on other days.

YOUR ROLE

As an Onboarding and Training Specialist, you'll be the first touchpoint for our customers after they've signed with Cognism. Your job is to bring their onboarding journey to life—making it simple, engaging, and impactful. From day one, you'll guide new users through the platform, helping them set up key integrations, adopt best practices, and feel confident using our tools. You'll play a huge role in shaping their first impression of Cognism and setting them up for long-term success.

YOUR CHALLENGES & OPPORTUNITIES

Deliver Engaging Training – Lead interactive platform training sessions tailored to various user types, driving confidence and understanding from the start.

Drive Adoption – Support early usage and best practice implementation, ensuring customers gain quick wins and see value fast.

Simplify Complexity – Explain technical concepts clearly to users with varying levels of experience, including CRM and sales engagement tool integrations.

Improve Customer Satisfaction – Contribute to a world-class experience by resolving onboarding challenges and helping users hit the ground running.

Support Retention & Growth – Ensure a smooth start that drives product usage, customer stickiness, and sets up success for long-term renewals.

Handle Escalations – Confidently manage and de-escalate onboarding issues when needed, always aiming for a positive outcome.

Work Cross-Functionally – Collaborate with Account Managers, Implementation Specialists, and Customer Success Managers to ensure a seamless customer journey.

Meet Key Metrics – Achieve KPIs focused on time to onboard, training CSAT, efficiency, and customer activation milestones.

OUR EXPECTATIONS

Language Skills – Fluent in English, with excellent written and verbal communication skills.

Customer-Facing Experience – 1+ years in a customer-facing or onboarding role, preferably in SaaS or tech.

Exceptional Communication – Skilled in both presenting and adapting your message depending on the audience.

Goal-Driven – Motivated by targets, with a drive to exceed onboarding, satisfaction, and adoption metrics.

Confident Presenter – Comfortable leading training for groups and engaging with senior stakeholders.

Adaptable & Proactive – Thrive in a fast-paced environment and always look for ways to improve the customer journey.

Tech-Savvy Problem Solver – Able to navigate technical topics, ask smart questions, and troubleshoot common onboarding issues.

Collaborative Mindset – You enjoy working with others and are a positive, inclusive team player.

Base salary : $60,000 – $65,000 / year

Commission : Variable, with on-target earnings (OTE) of $10,000 – $15,000 (based on quota achievement)

US Salary Range

$60,000—$65,000 USD

WHY COGNISM

At Cognism, we're not just building a company - we're building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day . If you're looking for a place where your work truly makes an impact , you're in the right spot!

Our values aren't just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.

Here's what we stand for :

✅ We Are Nice! We treat each other with respect and kindness (because life's too short for anything else).

🤝 We Are Collaborative. We're in this together—great things happen when we work as one.

💡 We Are Solution-Focused. Every challenge is just an opportunity in disguise.

💙 We Are Understanding. We empower and support each other to do our best work.

🏆 We Celebrate Individual Contributors. Every role matters, and so do you!

At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. Our values—Being Nice, Collaborative, Solution-Focused, and Understanding—guide everything we do, and we celebrate Individual Contributors. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you're unsure if you meet every requirement, we encourage you to apply!