Vice President, OPS Account Management I

Vice President, Account Management

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We are seeking a future team member for the role of Vice President, Account Management to join our Archer team. This role is located in Berwyn, PA. In this role, you'll make an impact in the following ways :

• Assist in the integration of new client operations after the on-boarding process is complete and act as main point of escalation internally and externally
• Implement new policies and procedures
• Responsible for yearly performance reviews and career development of direct reports
• Conduct Quarterly on Ones with direct reports
• Become the central escalation point regarding issue and error resolution
• Maintain strong and professional working relationships both inside and outside the firm
• Oversee and enforce established procedures and controls
• Responsible for communicating up the organization any issues or exposure
• Provide detailed support to clients and internal management around operational procedures and best practices
• Continually seek out opportunities / ways to work smarter, faster, better and to create efficiencies in the daily workflows
• Support and lead team
• Responsible for conducting monthly / adhoc team meetings as necessary

To be successful in this role, we're seeking the following :

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.