Tax Collector 2 ( AZ Local Only / Fully Remote)

Job Description

Job Description

Job Code : AZ 8541

Job Title : Tax Collector 2 (Local Only / Fully Remote)

Client Job ID : AZ 8541

Location : Phoenix, Arizona (Local candidates only)

Contract Duration : Until 06 / 30 / 2026 (Approx. 7 months, 21 days)

Hours : MondayFriday, 7 AM5 PM (40 hours / week)

Position Overview

The State of Arizona Department of Revenue (AZDOR) is seeking a Tax Collector 2 to support statewide tax collection efforts. This role involves managing assigned cases across various tax categories, including Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). The Collector will contact taxpayers via phone and occasional field visits, educate them about compliance, and facilitate resolution of tax delinquencies.

This is a fully remote role , but only candidates local to the Greater Phoenix area will be considered (must attend in-person Day 1 orientation).

Responsibilities

• Review taxpayer accounts and verify key information.
• Contact taxpayers via phone to resolve delinquent tax liabilities.
• Schedule field visits to residences, businesses, or workplaces as needed.
• Educate taxpayers on compliance and available online resources.
• Negotiate payment arrangements and document actions across systems.
• Participate in asset seizure / sales when required.
• Maintain accurate and thorough documentation.
• Meet all performance and engagement expectations.

Required Skills

Preferred : Spanish-speaking candidates.

Experience

Required :

Preferred : Process improvement experience.

Education

Additional Details

Primary Skills : Telecommunications | Insurance | Call Center | Finance / Banking

Prescreen Question :

How many years of experience do you have working in a fast-paced call center within the finance, banking, insurance, or telecommunications industry?

Flexible work from home options available.