Service Coordinator

Job Description

Job Description

We are currently looking for an energetic self-starter to join the team as a Service Coordinator in our Charlotte, NC location. In this role, you will support the Service department by scheduling and tracking service work, as well as dispatching Technicians within your assigned territory. The ideal candidate is detail-oriented, highly organized, and thrives in a collaborative environment. We’re looking for someone who is eager to learn and grow, demonstrates sound judgement, and excels in managing multiple responsibilities effectively.

What you’ll be doing :

• Interact with customers to schedule service calls and maintain service job quotes.
• Schedule, dispatch, and track status of technicians.
• Open and update work orders.
• Responsible for service job quotes
• Collect, review, and process Tech generated documentation including Field Service Reports, Technician time, expenses, parts requests, and Requests for Quotes.
• Collaborate with internal departments to support Technicians and their needs to complete service orders.
• Other duties as assigned.

What we’re looking for :

What’s in it for you?