Manager, Operations

Job Title

This employee is the direct supervisor of Service Representatives, Health Care Specialists, and Customer Service Representatives.

Job Responsibilities :

• Interview, hire, train, and supervise quality service representatives
• Assist with employee files including the coordination of employee benefits and evaluations for service representatives
• Interact with Medical Professionals in the community
• Implement safety programs which will include maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
• Knowledgeable of CIS enter and extract information
• Must be able to fill in when staffing is low
• Knowledgeable of Medicare, insurance rules and regulations, community resources, and medical equipment availability
• Responsible for the CHAP effort for the center
• Organize and focus on special programs (i.e. Unit Dose, Care check, and Heartsteps)
• Control inventory, purchasing equipment and supplies through central purchasing function
• Implement cost controls
• Promote effective written / verbal communication
• Ensure the quality and safe delivery of medical equipment to patients
• May perform equipment setups in the patients' homes
• Maintain fleet of leased vehicles, establishing routine preventive maintenance schedule
• Always required to be available to the on-call staff and / or take on-call when required to provide service to patients
• May perform Service Representatives' duties when necessary
• Respond to all Corporate communications