Senior Coordinator, Inside Sales

Inside Sales Representative

Reporting into the Regional Sales and Distribution Manager, the Inside Sales Representative will be based out of Mayfield Heights and will spearhead the development of our inside sales function. This role is critical in driving revenue growth by identifying and nurturing leads, securing / managing smaller to mid-size accounts with significant upside potential, and providing exceptional sales support. They will be responsible for the below responsibilities.

Responsibilities

• Provide proactive sales support and assistance to customers, guiding them through the sales process and ensuring satisfaction.
• Manage relationships with smaller accounts, understanding their needs, challenges, and opportunities.
• Identify and qualify potential leads from various sources.
• Follow up on leads and inquiries to convert them into sales opportunities.
• Collaborate with the sales team to provide support throughout the sales cycle, including preparing quotations, proposals, and presentations for potential customers.
• Maintain and update sales documents and CRM system.
• Prepare weekly and monthly sales reports, forecasts, and analyses for the sales team and management.
• Monitor sales metrics and KPIs to identify customer order patterns and opportunities.
• Transfer accounts that exceed a certain revenue threshold to Territory Sales Managers for face-to-face sales support. Address customer inquiries, concerns, and feedback in a timely and professional manner.
• Work closely with the sales team and other departments to ensure customer satisfaction and achieve company goals.
• Respond to customer emails, phone calls, and other inquiries promptly and professionally.
• Other duties as required.

Required Experience

Preferred Experience

Travel Requirements : Willing to travel as needed (10%)

Benefits

Physical Requirements and Working Conditions

The physical demands and working conditions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Vibrantz Technologies Inc. ("Vibrantz") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Location : Penn Yan, NY

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