Customer Success Manager

Novum Global is a global specialist in the legal sector, connecting legal tech businesses, law firms, and candidates with opportunities for growth. Trusted by 130+ businesses, law firms, and thousands of candidates, Novum Global delivers exceptional consulting, talent acquisition, and tailored advisory services in sales, marketing, and HR. Focused on driving growth at personal and corporate levels, Novum Global empowers clients with the tools and expertise needed to stay ahead in the legal industry.

Location : East Coast US (Remote) Start Date : ImmediateType : Full-Time

The Opportunity

Do you enjoy helping customers succeed and building long-term relationships?

As our Customer Success Manager, you’ll support clients from the moment they sign up—guiding them through onboarding, helping them get the most out of our platform, and ensuring they see real value. You’ll monitor their progress, step in quickly when challenges arise, and work to maintain strong, lasting customer partnerships.

This is a hands-on, high-impact role where your work directly contributes to customer satisfaction and company growth.

Key Responsibilities

• Manage a portfolio of customers after onboarding, ensuring they have a smooth introduction to the product and ongoing support.
• Lead onboarding sessions, deliver detailed product walkthroughs, and conduct regular check-ins to track progress and satisfaction.
• Understand each customer’s goals, show how our solution meets their needs, and proactively resolve issues.
• Monitor product usage to identify risks early and intervene where necessary.
• Keep accurate records of all customer interactions and updates.
• Handle multiple customer accounts at once while prioritizing effectively.
• Work closely with internal teams to resolve concerns and streamline processes.
• Share customer insights and feedback to support product development and enhancements.
• Oversee renewal cycles and uncover opportunities for account expansion.

About You

Experience & Education

Why Join Us?

We’re a growing company where your role makes a real impact. You’ll help customers better manage their data, remain compliant, and adopt modern technology.

We offer competitive compensation with bonuses, a remote-first setup with some travel, strong benefits, and a supportive, inclusive team. You’ll have the opportunity to influence how we operate as we scale, giving you room to grow professionally.