Field IT Support Technician

Job Overview

Summary/Objective
The IT Technician responsible for assisting employees with question on the usage of technology and for installing and maintaining computer hardware, software and networks. Essential Functions

• Troubleshoot all technology issues for employees and provide phone and in person support to resolve issues.
• Maintains log and/or list of support requests, time to answer, resolutions, required repairs and maintenance
• Makes recommendations about purchase of hardware and software
• Provides network access to employees
• Installs work stations and connect and set up hardware
• Loads all required software
• Provides network accounts and passwords as required
• Monitors security of all technology
• Inputs and maintains IP addresses
• Advises staff of security breach and/or change in password or security status
• Identifies and prepares hardware for disposal when appropriate
• Ensures hardware is stripped and secured before disposal
• Contributes to the development and implementation or policies and procedures for electronic data processing, data security and computer systems operations
• Monitors and maintains technology to ensure maximum access and efficient operations
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect including customer information security, "phishing" "hacking" and network attacks
• Ensures that proper safety equipment used by self during installation of equipment
• Facilitates and/or conducts technical training to other employees
• Provides training on new hardware, equipment or software to employees
• Keeps abreast of new software, hardware, equipment and tools available and recommends purchases
• Ensures that the work areas are kept clean and in accordance with company policy and safe working conditions
• Follows all attendance and punctuality standards with adherences to timekeeping standards
• Follows the Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements.
• Maintains a professional appearance for self in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required
• Other duties as assigned

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

Competencies

• Expertise in computer hardware and software systems and programs including but not limited to emails, industry specific software, telecommunications, computer networks, network administration and network installation
• Ability to prioritize multiple "High Priority" request for most efficient operations
• Ability to remain patient and professional when faced with difficult situations
• Ability to demonstrate proper techniques for using company's technology resources
• Ability to understand, and keep abreast of, regulations that impact business, customer and employee information security
• Ability to wear proper safety equipment
• Ability to facilitate and/or conduct technical training on use of equipment and software to employees
• Extreme Computer proficiency in Microsoft Office
• Excellent communication skills with the ability to communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership and organization

Supervisory Responsibility N/A Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Medium Work- lifting, pulling or pushing up to 50 pounds occasionally, or up to 20 pounds of force frequently, or 10 pounds of constantly as required to move objects
This position will require the employee to be standing for prolonged periods of time.
This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
This position requires the ability to hear and to talk
This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day)
This position may encounter heat and cold when installing equipment or repairing equipment
This position may encounter hazards when installing equipment or repairing equipment Position Type/Expected Hours of Work
Works evenings, weekends and holidays as required. Required Education and Experience
High School Diploma or equivalent; and one to two-year related experience and/or training; or equivalent combination of education and experience. Preferred Education and Experience
Associate's degree (A. A.) or equivalent; and one to three-year related experience and/or training; or equivalent combination of education and experience Additional Eligibility Qualifications (Certification/Licenses/Registrations)
Microsoft Certification preferred but not required